Dona Isabela Mosquera
Murcia
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Outbound Sales Representative
Outforce
Remote
03.2024 - 07.2025
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Made 800+ cold calls per day and reached target goals.
Customer Advocate
MedRisk
Remote
12.2022 - 02.2024
- Works between MedRisk network providers and referring adjusters or nurse case managers to streamline the referral process and enhance customer satisfaction.
- Track patient progress from the start of the treatment through to closure by obtaining updates such as dates, compliance status, treatment notes and continued authorization from providers.
- Update case data accurately in database and monitor case status by confirming patient attendance with network providers.
- Relay authorization to providers and follow up with confirmations to adjusters and nurse case managers.
Administrative Assistant & Talent Aquisisition
SCICOM - Malaysia Airlines Berhad
Remote
02.2021 - 11.2022
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Customer Service Representative
Transcom Bacolod
Bacolod City, Province Of Negros Occidental, Philippines
12.2018 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Computer Programming
College of Arts And Sciences of Asia And The Pacific
Bacolod City, Province Of Negros Occidental, Philippines05-2018
Skills
- Customer relationship building
- Target achievement
- Social media outreach
- Recruiting and training
- Data analysis
- Record keeping
- Objection handling
- Cold calling
- CRM software proficiency
- Problem-solving
- Attention to detail
- Inbound and outbound calls
Timeline
Outbound Sales Representative
Outforce
03.2024 - 07.2025
Customer Advocate
MedRisk
12.2022 - 02.2024
Administrative Assistant & Talent Aquisisition
SCICOM - Malaysia Airlines Berhad
02.2021 - 11.2022
Customer Service Representative
Transcom Bacolod
12.2018 - 01.2021
Bachelor of Science - Computer Programming
College of Arts And Sciences of Asia And The Pacific