Hi, I’m
Donabell Magnaye
Quality Analyst
San Pedro, Laguna
Summary
Reliable and diligent candidate with more than ten years of experience in helping businesses reach goals and improving business operations to support corporate growth and revenue. Quick learner and comfortable working independently or in a team setting. Smart communicator with a strong can-do, positive approach to tackling tasks and overcoming challenges. Meticulous team player with a focus on quality and details.
Overview
16
years of professional experience
5
years of post-secondary education
Work History
GenpactAlabang Muntinlupa City
Process Developer
06.2010 - Current
Job overview
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
- Analyzed previous business processes for inherent flaws, avoiding similar pitfalls in subsequent process development lifecycles.
- Developed end-to-end dispute processes for the financial industry.
- Evaluated calls and entered data into a computer tracking system
- Providing coaching to associates to lessen procedure defects and improve customer experience
- Conducted QA talks for nesting agents to understand the policies and procedures and how are they being evaluated
- Assessed current systems and identified improvement areas to uplift capabilities.
TeleTechSta. Rosa Laguna
Customer Service Representative
06.2009 - 05.2010
Job overview
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing, and support policies and procedures.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Managed daily data entry and kept information accurate and up-to-date.
- Input data into spreadsheets and databases.
Amkor Technology PhilippinesLaguna Technopark Biñan Laguna
Product Engineer
07.2007 - 03.2009
Job overview
- Tested completed projects for functionality and implemented changes to production methods to rectify issues in final products.
- Drove continuous improvement culture in engineering to provide clear product design standards, improve manufacturability through enhanced documentation and reduce engineering cycle time.
- Monitored and tested completed projects for functionality and implemented changes to production methods to rectify issues in final products.
- Identified new ideas, products, and/or features that improved customer satisfaction, reduced costs, and kept product lines at the forefront of the industry.
- Communicated with vendors and key suppliers to select project materials and meet customer needs.
Education
University of Perpetual Help System LagunaBiñan, Laguna
Bachelor of Science from Electronics And Communications Engineering
06.2002 - 04.2007
Skills
Quality Control
Timeline
Process Developer
Genpact
06.2010 - Current
Customer Service Representative
TeleTech
06.2009 - 05.2010
Product Engineer
Amkor Technology Philippines
07.2007 - 03.2009
University of Perpetual Help System Laguna
Bachelor of Science from Electronics And Communications Engineering
06.2002 - 04.2007
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