Technology
Don Baker Reyes
Inside Sales Account Manager
Manila
Summary
Sales professional prepared to leverage extensive experience in driving revenue and improving client satisfaction. Proven ability to lead teams towards achieving targets while maintaining collaborative work environment. Recognized for adaptability and strong analytical skills.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Training/Work Experience
PETRON STATION DEALER TRAINING CENTER
01.2006
- Two Months Training /Work Experience on logistics and systems of running a Gasoline Station. Graduated with Honors (2nd Honor and most innovative).
Inside Sales Account Manager
Enterprise Customer Hub
08.2019 - Current
- Account development and sales support for account managers to drive revenue and business growth, including order management and account administration, nurture customer relationship thru quality engagement.
Retentions Chapter Lead
10.2022 - 07.2023
- Led a team with the purpose of revenue management and incremental sales growth and improved churn management.
- AUD 2,290,295.05 Total contract value for sales within this period (Sales value add only for our roles)
- AUD 47,822 New Sales handed off to In-Region team for management.
- AUD 553,370.51 Revenue Leakage uncovered.
Assistant Center Manager (Sales and Service- Mobiles)
Telstra International Philippines Inc.
06.2015 - 08.2019
- Key responsibility is to achieve Operations based initiatives and defined business metrics for the Australia region, Managing a Headcount of 5 Team Leaders and 72 Agents.
- Executive Performance Awardee for outstanding performance in NPS, FCR and Sales for year 2019.
Team Leader
Telstra International Philippines Inc.
06.2013 - 06.2015
- Key responsibility is to achieve Operations based initiatives and defined business metrics for the Australia region.
Customer Service Representative/SME/ Team Leader
24/7 Customer (Optus Account)
01.2008 - 01.2012
- Responsible for multiple agent and operations based initiatives and performance tools for account quality service and enhancement.
Customer Service Representative/ Assistant Team Leader
APAC Customer Service, Inc.
01.2007 - 01.2008
- Responsible for multiple agent-sided programs and performance tools for account quality service and enhancement.
Education
Diploma Course - Basic Culinary Arts
COLLEGE OF SAINT BENILDE
01.2004 - 01.2005
Diploma Course - Basic Entrepreneurial Management
UNIVERSITY OF THE PHILIPPINES
Petron Dealer/Management Learning Center - undefined
HERRAN PETRON SERVICE CENTER
Bachelor of Science - Industrial Design
COLLEGE OF SAINT BENILDE-DE LA SALLE UNIVERSITY
01.1993 - 03.1998
Course - Oral Communication and Conversational English
DE LA SALLE UNIVERSITY
Bachelor of Science - Manufacturing engineering and management
DE LA SALLE UNIVERSITY
High School - undefined
DON BOSCO TECHNICAL INSTITUTE MAKATI
01.1989 - 01.1992
Skills
Team Management
Training and Development
ICT Sales
Proficiency in Digital applications
Training
- Miller Heiman Sales Methodology Training (under Telstra)
- RogenSi Fortuitous Mindset TLDP Training – Phase 1 completed (under Telstra)
- CCT (Australian Culture and Communication Training)
- BOLT- Basic onboard leadership training (for Team Leaders)
- Leadership Enrichment and Acceleration Program
- Effective Coaching
- TIO Boot Camp
- Leadership EQ
- Motivating and Inspiring Leadership
- Managing Employees Performance
- Attrition Management
- Basic QMS training
Personal Information
Place of Birth: Manila
Additional Information
Former advisor for the Spirit Questors group, Current digital administrator of FBFH
Interests
Reading
Resistance Training
Timeline
Retentions Chapter Lead
10.2022 - 07.2023
Inside Sales Account Manager
Enterprise Customer Hub
08.2019 - Current
Assistant Center Manager (Sales and Service- Mobiles)
Telstra International Philippines Inc.
06.2015 - 08.2019
Team Leader
Telstra International Philippines Inc.
06.2013 - 06.2015
Customer Service Representative/SME/ Team Leader
24/7 Customer (Optus Account)
01.2008 - 01.2012
Customer Service Representative/ Assistant Team Leader
APAC Customer Service, Inc.
01.2007 - 01.2008
Training/Work Experience
PETRON STATION DEALER TRAINING CENTER
01.2006
Diploma Course - Basic Culinary Arts
COLLEGE OF SAINT BENILDE
01.2004 - 01.2005
Bachelor of Science - Industrial Design
COLLEGE OF SAINT BENILDE-DE LA SALLE UNIVERSITY
01.1993 - 03.1998
High School - undefined
DON BOSCO TECHNICAL INSTITUTE MAKATI
01.1989 - 01.1992
Diploma Course - Basic Entrepreneurial Management
UNIVERSITY OF THE PHILIPPINES
Petron Dealer/Management Learning Center - undefined
HERRAN PETRON SERVICE CENTER
Course - Oral Communication and Conversational English
DE LA SALLE UNIVERSITY
Bachelor of Science - Manufacturing engineering and management
DE LA SALLE UNIVERSITY
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