Martial Arts, Baking, Cooking, Arts & Crafts
DOMINIQUE MARIE E. FIGUEROA
BS In Psychology
Barangay Isabelita, San Juan City,NCR
Summary
Hardworking Account Manager possessing creative mindset and extroverted personality. Offering 5-year background in account management. Experience in delivering client-focused solutions and managing multiple tasks simultaneously. Excellent critical thinking, problem-solving and communication skills.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Baker
Online Business
San Juan
11.2018 - Current
- TESDA Bread and Pastry Production NC II holder - January 2019.
- Danisha’s Sweet Delights” – own business.
- Developed new products based on seasonal ingredients, holidays and dessert trends.
- Managed inventory, labor, expenses and other operational processes.
Business Consultant
Manpower Group Philippines
Pasig, NCR
10.2020 - 03.2021
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Serve as the lead point of contact for all client management matters.
Private Home Tutor
Freelance
San Juan
07.2018 - 11.2020
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Created special handouts, study guides and enrichment materials to boost student knowledge.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
- Stressed importance of good study habits and developed homework schedules, encouraging students to create personalized study plans.
- Provided early intervention assistance to struggling students.
- Educated students on study tips and exam strategies.
- Integrated technology into sessions to further enhance student learning.
- Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.
- Provided homework assistance using specific curriculum and materials.
- Provided appropriate learning materials for students.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Shadow Teacher
Freelance
Mandaluyong City, NCR
01.2019 - 03.2020
- Keys School Manila ( June 2019 - March 2020)
- Explorations Preschool (Jan 2019 - March 2019)
- Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
- Met with parents to discuss student behaviors and needs.
- Evaluated student progress through analysis of test scores and homework completion.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
ABA Behavior Therapist
ABA Learning Difference Therapy Center
07.2018 - 05.2019
- Identified psychological, emotional or behavioral issues and diagnosed disorders using information obtained from evaluation techniques.
- Interacted with clients to assist in gaining insight, defining goals and planning action to achieve effective personal development and adjustment.
- Updated records and prepared reports to outline program actions, results and recommended improvements.
ACCOUNT MANAGER
Ventureslink Management Solutions Inc.
Pasig, NCR
02.2018 - 06.2018
- Oversees daily work and activity of staff.
- Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Attends regular update meetings with clients.
- Serve as the lead point of contact for all client management matters.
- Ensure the timely and successful delivery of our services according to client needs and objectives.
ACCOUNT SUPERVISOR
Ventureslink Management Solutions, Inc.
Pasig, NCR
03.2015 - 01.2018
- Partnered with marketing operations manager to drive long-term account planning, growth and success.
- Helped to develop key client partnerships, including seamlessly overseeing workflow, building strong relationships, learning clients' business and developing and delivering key presentations.
- Examined details of account project and requirement, communicating concerns regarding quality or logistical limitations of expected procedures.
- Tracked expenses with microsoft excel and reported on client budgets.
- Engaged in daily communication with clients to establish and maintain positive working relationships.
- Acted as team leader to implement integration of agency disciplines in scientific, media, art, copy, accounting, production and creative fields of application.
ADMIN ASSISTANT
Ventureslink Manpower Services Inc.
Pasig, NCR
07.2014 - 03.2015
- Performed routine clerical tasks by scanning, filing and copying documents.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Used MS Excel to compose, edit and prepare correspondence and other department documents.
- Prepared travel expense and billing reports to submit for manager's approval.
- Maintained stocks of office equipment and placed orders for materials in short supply to manage office supply inventory.
- Developed and maintained administrative processes to improve organizational accuracy and efficiency.
- Created detailed expense reports and requests for capital expenditures.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Processed invoices and expenses using MS Excel to facilitate on-time payment.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Education
Bachelor of Science - Psychology
Centro Escolar University
Manila, Philippines 06.2010 - 04.2014
Skills
O365, Microsoft Excel, G Suite
Canva, Mailchimp, SharePoint and MS Teams
Labor code, Employee Compensation and Benefits
Adaptive and creative
Management
Analytical skills
Teaching experience
Interests
Timeline
Business Consultant
Manpower Group Philippines
10.2020 - 03.2021
Shadow Teacher
Freelance
01.2019 - 03.2020
Baker
Online Business
11.2018 - Current
Private Home Tutor
Freelance
07.2018 - 11.2020
ABA Behavior Therapist
ABA Learning Difference Therapy Center
07.2018 - 05.2019
ACCOUNT MANAGER
Ventureslink Management Solutions Inc.
02.2018 - 06.2018
ACCOUNT SUPERVISOR
Ventureslink Management Solutions, Inc.
03.2015 - 01.2018
ADMIN ASSISTANT
Ventureslink Manpower Services Inc.
07.2014 - 03.2015
Bachelor of Science - Psychology
Centro Escolar University
06.2010 - 04.2014