Summary
Overview
Work History
Education
Skills
Timeline
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DOMINIQUE SEBASTIAN

DOMINIQUE SEBASTIAN

AGENCY MANAGER/ SOCIAL MEDIA MANAGER
TARLAC CITY

Summary

Agency manager versed in marketing of any client talents. Skilled in networking within Social media/ Entertainment and developing opportunities for clients. Conducted business development to attract new clients while managing existing client engagements. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized Agency Manager with dedication to delivering high levels of client satisfaction and generating loyal clientele. Constructed annual budgets for agency spending, capital improvements and operating costs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work History

Agency Manager

Yellow Ribbon Agency
Tarlac City
03.2020 - 02.2023
  • Conserved agency resources and minimized waste by accurately logging company property, supplies and equipment to avoid duplicative ordering.
  • Established Name program to monitor agency services and identify opportunities to measure actions.
  • Approved staff hiring, termination, promotions and department transfers.
  • Maintained personnel files and regularly conducted audits to verify accuracy of information.
  • Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
  • Created annual budgets and monthly expenditure reports for different offices and departments.
  • Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
  • Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.
  • Attended seminars, conferences and organizational activities to maintain management expertise.
  • Trained new employees on proper protocols and customer service standards.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Assisted in recruiting, hiring and training of team members.

Live Streaming Expert

Bigo Live SG
Tarlac City
02.2018 - 02.2020
  • Presented production ideas and determined creative scenarios for production and delivery.
  • Coordinated with producers and on-air talent to create program content, new ideas, and segments.
  • Developed schedules for production, editing, and duplication for timely delivery.
  • Planned video shoots in studio and remotely by managing production through stages to completion.
  • Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
  • Developed and implemented strategies to increase production efficiency.
  • Collaborated with marketing and advertising teams to achieve successful launch of projects.
  • Identified and approved equipment and elements required for productions.
  • Devised and implemented strategies to create new revenue streams and cut operational costs.

Call Center Customer Service Representative

Sutherland Global Services
Tarlac City
12.2017 - 06.2019
  • Resolved concerns with products or services to help with retention and drive sales.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Responded to customer calls and emails to answer questions about products and services.

Education

High School Diploma -

Munoz National Highschool
Science City Of Munoz, Nueva Ecija
06.2009 - 04.2013

Bachelor of Science - Hotel, Motel, And Restaurant Management

Tarlac State University
Tarlac CIty
06.2013 - 04.2015

Skills

Business Development

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Timeline

Agency Manager

Yellow Ribbon Agency
03.2020 - 02.2023

Live Streaming Expert

Bigo Live SG
02.2018 - 02.2020

Call Center Customer Service Representative

Sutherland Global Services
12.2017 - 06.2019

Bachelor of Science - Hotel, Motel, And Restaurant Management

Tarlac State University
06.2013 - 04.2015

High School Diploma -

Munoz National Highschool
06.2009 - 04.2013
DOMINIQUE SEBASTIANAGENCY MANAGER/ SOCIAL MEDIA MANAGER