Dominic David Altovar
Customer Service Representative
Bocaue, Province of Bulacan
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Sterling Global Call Center
02.2018 - 02.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Concentrix-Daksh Philippines
04.2017 - 07.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Private Academic Tutor
Second Moms Academic Tutorial Hub
06.2016 - 03.2017
- Leveraged technology and visual aids to engage students and enhance learning.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Administered standardized tests to assess student strengths and weaknesses.
- Inspired lifelong learning among students by cultivating curiosity and enthusiasm for knowledge acquisition throughout tutoring sessions.
Education
Bachelor of Arts - Psychology
St. Joseph College of Bulacan
Santa Maria, Bulacan 04.2001 -
TESDA - Contact Center Servicing NC II
Meycauayan Technological Training Center
Meycauayan, Bulacan 04.2001 -
High School Diploma -
Sacred Heart Academy
Santa Maria, Bulacan 04.2001 -
Skills
Call center experience
Hobbies
Cycling
Chess
Music
Timeline
Customer Service Representative
Sterling Global Call Center
02.2018 - 02.2019
Customer Service Representative
Concentrix-Daksh Philippines
04.2017 - 07.2017
Private Academic Tutor
Second Moms Academic Tutorial Hub
06.2016 - 03.2017
Bachelor of Arts - Psychology
St. Joseph College of Bulacan
04.2001 -
TESDA - Contact Center Servicing NC II
Meycauayan Technological Training Center
04.2001 -
High School Diploma -
Sacred Heart Academy
04.2001 -