Dominic Panambo

Bell All Star Period 19 from June-December 2025

Most Reliable Agent Q1 of 2026

• Retained at-risk customers by identifying cancellation concerns and presenting tailored loyalty offers to encourage service continuation.
• Delivered customer-focused retention solutions through plan recommendations, promotional offers, and service upgrades aligned with customer needs.
• Negotiated with customers to overcome objections, strengthen customer loyalty, and minimize account cancellations.
• Promoted relevant service upgrades and plan options to support customer satisfaction, account retention, and revenue growth.
• Explained billing, plan features, promotions, and service options clearly to help customers make informed decisions.

• Handled customer inquiries related to healthcare services, insurance benefits, claims, and appointment scheduling.
• Achieved Top 1 agent status multiple times on within the team by effectively applying knowledge and experience to improve performance.
• Guided new hires for two weeks post-training to ensure accuracy in call processes.