Dominic Mostar

Angeles City, Province Of Pampanga

Summary

Detail-oriented App Testing Specialist with strong customer service and communication skills. Conducted thorough app testing to ensure compliance and optimal performance, while effectively documenting findings. Committed to collaboration with developers to enhance app quality and user experience.

Overview

years of professional experience

Work History

App Review Specialis /Software QA Tester

TaskUs

Aerorpark Clark

11.2024 - 05.2026

Established initial screening protocols within the app to ensure compliance with specified requirements.
Performed comprehensive manual testing to ensure optimal app performance and reliability.
Engaged with app developers through email to deliver clear, detailed feedback supported by evidence regarding their app submissions.
Executed basic troubleshooting procedures within the app to resolve encountered issues.
Navigated Shopify admin interface to manage online store operations.
Documented internal notes detailing app behavior and identified requirements causing failures.

Customer Service Representative

Teleperformance

Sm Clark Hub 5

05.2024 - 09.2024

Resolved customer inquiries through effective communication and problem-solving techniques.
Assisted customers with account management and technical support via multiple channels.
Documented customer interactions accurately in CRM system to ensure service continuity.
Collaborated with team members to enhance service quality and improve response times.

Sales Representative

IQor SM Clark

Clark

11.2023 - 01.2024

Conducted product demonstrations to effectively communicate features and benefits to potential customers.
Developed and maintained relationships with clients to enhance customer loyalty and retention.
Collaborated with team members to identify sales opportunities and share best practices for success.
Assisted in resolving customer inquiries, ensuring high satisfaction levels through prompt responses.
Generated additional sales opportunities with upselling and cross-selling techniques.

Education

Bachelor of Science - Hospitality And Tourism Management

City College of Angeles

Angeles City, Province Of Pampanga, Philippines

05.2023

Skills

Teamwork and collaboration
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Team collaboration

Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Decision-making
Task prioritization

Timeline