Domingo B. Alden Jr
Zone 4 Brgy. Concepcion Grande Naga City Camarines Sur,CAS
Summary
Dynamic sales professional with a proven track record at Fiberhome (PLDT), excelling in client relations and sales training. Expert in leveraging CRM tools to enhance customer interactions and drive growth. Recognized for delivering impactful presentations and fostering team collaboration, resulting in increased customer satisfaction and retention.
Overview
7
7
years of professional experience
Work History
Sales Agent/Service Technician
Fiberhome(PLDT)
Remote
07.2017 - 02.2022
- Developed and maintained relationships with key clients to drive sales growth.
- Analyzed market trends to identify new business opportunities and enhance product offerings.
- Delivered presentations to stakeholders, showcasing product benefits and competitive advantages.
- Collaborated with cross-functional teams to streamline sales processes and improve customer satisfaction.
- Trained and mentored junior sales agents on effective sales techniques and best practices.
- Implemented CRM tools to track customer interactions and optimize follow-up strategies.
- Resolved customer inquiries promptly, ensuring a high standard of service delivery.
- Developed and executed sales strategies to increase customer acquisition and retention.
- Collaborated with cross-functional teams to align product offerings with market demands.
- Analyzed market trends and competitor activities to inform sales tactics and positioning.
Sales Agent/Installer
Emviem (GLOBE TEL)
Remote
03.2015 - 01.2017
- Developed strong customer relationships through effective communication and active listening.
- Utilized CRM systems to track sales progress and manage client interactions efficiently.
- Executed tailored sales presentations to meet diverse client needs and preferences.
- Collaborated with team members to refine sales strategies and improve overall performance.
- Provided training and mentorship to new sales agents, fostering a supportive team environment.
- Analyzed market trends to identify new opportunities for product offerings and promotions.
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty levels.
Education
Hotel, Motel, And Restaurant Services
STI College (Naga City)
BRGY. TRIANGULO NAGA CITY03-2013
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Resilience under pressure
- Networking
- Sales presentations
Timeline
Sales Agent/Service Technician
Fiberhome(PLDT)
07.2017 - 02.2022
Sales Agent/Installer
Emviem (GLOBE TEL)
03.2015 - 01.2017
Hotel, Motel, And Restaurant Services
STI College (Naga City)