DOMINGO BAUTISTA JR.
Davao City
Summary
Senior Reports Analyst
Results-driven professional with a proven track record of transforming complex data into actionable insights that drive operational efficiency and strategic decision-making. Skilled in streamlining reporting processes, delivering accurate KPI and financial reports, and enabling data-driven results across multiple programs. Recognized as an Innovator for creating reporting templates that simplified workflows and improved team efficiency.
Overview
8
8
years of professional experience
Work History
Senior Data Analyst
Office Partners 360
Davao City, Province Of Davao Del Sur, Philippines
08.2024 - Current
- Developed and automated KPI reports for leadership, boosting efficiency and visibility.
- Managed billing and invoicing analytics, ensuring accurate billable hours and revenue reconciliation.
- Analyzed multi-system datasets to identify trends, gaps, and cost-saving opportunities.
- Created interactive dashboards in Excel, Google Sheets, and Power BI for real-time reporting.
- Collaborated with Operations and Sales to turn data into actionable insights for strategy.
- Streamlined reporting through standardization, validation, and continuous improvement.
Real Time Analyst
Sutherland Global Services
Davao City, Province Of Davao Del Sur, Philippines
01.2019 - 07.2024
- Handling multiple accounts both voice and non-voice
- Easily to adapt changes in certain situation
- Amenable to work in different shift based on the business needs
- Expose to Clients demand and needs
Chat Support
Sutherland Global Services
01.2018 - 01.2019
- Customer Service Chat Support
- Subject Matter Expert
Education
Computer Engineering
01.2018
Electronic and Communication Engineering
01.2014
Chemical Engineering
01.2012
Skills
Advanced Excel (Pivot Tables, XLOOKUP/VLOOKUP, Power Query)
Google Sheets Reporting & Automation
Power BI Dashboard & Data Visualization
KPI Reporting, Trend Analysis & Performance Monitoring
Large Dataset Management & Multi-Source Data Reporting
Workforce Management Tools: NICE IEX, Genesys, Aspect, CMS
Gladly Platform Reporting & Raw Data Extraction
Billing & Invoicing Report Support / Reconciliation
Data Accuracy, Validation & Quality Assurance
Strong Analytical Skills, Time Management & Attention to Detail
Timeline
Senior Data Analyst - Office Partners 360
08.2024 - Current
Real Time Analyst - Sutherland Global Services
01.2019 - 07.2024
Chat Support - Sutherland Global Services
01.2018 - 01.2019
University of Mindanao - , Electronic and Communication Engineering
Ateneo de Davao University - , Chemical Engineering
University of Mindanao - , Computer Engineering