Summary
Overview
Work History
Education
Skills
Timeline
Generic
Domineck Razos

Domineck Razos

Account Associate Sales And Retention
Caloocan City, Metro Manila

Summary

Dynamic Account Associate with a proven track record at Alorica, excelling in sales and customer service. Leveraged data analytics and problem-solving skills to enhance client satisfaction and retention. Achieved consistent sales targets through effective communication and upselling techniques, fostering strong relationships and driving revenue growth.

Overview

2
2
years of professional experience

Work History

Account Associate for Sales and Retention

Alorica
12.2024 - 08.2025
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Maintained up-to-date knowledge on industry trends and best practices, applying this information to improve client outcomes.
  • Deliver engaging and tailored products and service demonstrations and presentations over the phone.
  • Clearly articulate the value proposition, features, and benefits of a product and service to a diverse audience.
  • Increased client satisfaction by effectively managing and resolving account issues.
  • Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.
  • Managed multiple client accounts, maintaining a high level of organization and attention to detail.
  • Maximized client retention by maintaining open lines of communication and addressing concerns promptly.
  • Developed strong relationships with clients through consistent communication and proactive problem-solving.

Account Associate

VXI Global Holdings
04.2024 - 09.2024
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Live Event Production Assistant

Make It Live Entertainment
04.2024 - 04.2024
  • Maximized audience engagement through interactive activities and creative engagement tailored to each events
  • Streamlined event registration process, resulting in shorter wait times and increased customer satisfaction.
  • Created detailed timelines outlining pre-production tasks, leading to timely completion of all deliverables before each event's start date.
  • Implemented safety protocols during live events to ensure the well-being of all attendees, staff, and performers.

Exhibit Facilitator

Next In Line Entertainment
05.2023 - 07.2023
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

No Degree - Nursing

Our Lady of Fatima University
Valenzuela, Metro Manila, Philippines
04.2001 -

Skills

    Data analytics

    Report writing

    Recordkeeping proficiency

    Sales

    Handling confidential materials

    Customer service

    Delivery scheduling

    Product sales

    Listening skills

    Upselling

    Problem-solving

Timeline

Account Associate for Sales and Retention

Alorica
12.2024 - 08.2025

Account Associate

VXI Global Holdings
04.2024 - 09.2024

Live Event Production Assistant

Make It Live Entertainment
04.2024 - 04.2024

Exhibit Facilitator

Next In Line Entertainment
05.2023 - 07.2023

No Degree - Nursing

Our Lady of Fatima University
04.2001 -

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Domineck RazosAccount Associate Sales And Retention