Microsoft
Domina Joy Aurelio Pasaylo
Senior Customer Service Representative
Sto.Niño Inaygan City Of Naga Cebu Purok Sabin
Summary
2019 : I am able to experience teaching students with different nationalities.
2019 - 2021 :I worked as Client service coordinator 1 in Qima.
2021-2022 : I was promoted as Client Service Coordinator II
2023 : I was promoted as Senior client service Coordinator
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Client Service Representative
Qima
Lahug
01.2019 - Current
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
ESL Teacher
Langrich
Cebu
01.2018 - 01.2019
- Developed activities and integrated technology to diversify instruction.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Educated students in basics of English grammar and conversational speaking.
- Developed and taught ESL curriculum to improve students' conversational abilities.
Education
Bachelor of Science - English Education
Cebu Normal University
Osmeña Blvd, Cebu City, 6000 Cebu 03.2017 - 03.2017
Skills
Account management
undefinedAccomplishments
- Supervised team of 4 staff members.
- Used Microsoft Excel to track invoices and team's task
Software
Freshdesk
Tableu
Netsuite
Lotus
Certification
LET
Additional Information
Engr.Dejel john Savillon
Reports specialist
Djsavi200@gmail.com
09669911874
Mark Jason Forrosuelo
Customer Success associate
mark.forrosuelo@gmail.com
09666075726
Melisa Mongaya
Senior Client Service Coordinator
639078534476
Timeline
LET
09-2020
Senior Client Service Representative
Qima
01.2019 - Current
ESL Teacher
Langrich
01.2018 - 01.2019
Bachelor of Science - English Education
Cebu Normal University
03.2017 - 03.2017
Similar Profiles
Sehaj SinghSehaj Singh
Compliance Associate/ Engineer at QIMACompliance Associate/ Engineer at QIMA
Mauricio Gonzalez HernandezMauricio Gonzalez Hernandez
Account Manager at Qima-NyceAccount Manager at Qima-Nyce
David NgobiDavid Ngobi
Gas Station Manager at Shell Ndagire Road - Qima Ventures Ltd.Gas Station Manager at Shell Ndagire Road - Qima Ventures Ltd.