Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Additional Information
Timeline
CustomerServiceRepresentative
Domina Joy Aurelio Pasaylo

Domina Joy Aurelio Pasaylo

Senior Customer Service Representative
Sto.Niño Inaygan City Of Naga Cebu Purok Sabin

Summary

2019 : I am able to experience teaching students with different nationalities.

2019 - 2021 :I worked as Client service coordinator 1 in Qima.

2021-2022 : I was promoted as Client Service Coordinator II

2023 : I was promoted as Senior client service Coordinator

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Client Service Representative

Qima
Lahug
01.2019 - Current
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.

ESL Teacher

Langrich
Cebu
01.2018 - 01.2019
  • Developed activities and integrated technology to diversify instruction.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.
  • Educated students in basics of English grammar and conversational speaking.
  • Developed and taught ESL curriculum to improve students' conversational abilities.

Education

Bachelor of Science - English Education

Cebu Normal University
Osmeña Blvd, Cebu City, 6000 Cebu
03.2017 - 03.2017

Skills

Account management

Strategic sales knowledge

Database Management

Report preparation

Sales expertise

Route dispatch

Service standard compliance

Staff education and training

Complaint resolution

Accomplishments

  • Supervised team of 4 staff members.
  • Used Microsoft Excel to track invoices and team's task

Software

Microsoft

Freshdesk

Tableu

Netsuite

Lotus

Certification

LET

Additional Information

Engr.Dejel john Savillon

Reports specialist

Djsavi200@gmail.com

09669911874

Mark Jason Forrosuelo

Customer Success associate

mark.forrosuelo@gmail.com

09666075726

Melisa Mongaya

Senior Client Service Coordinator

639078534476

Timeline

LET

09-2020

Senior Client Service Representative

Qima
01.2019 - Current

ESL Teacher

Langrich
01.2018 - 01.2019

Bachelor of Science - English Education

Cebu Normal University
03.2017 - 03.2017
Domina Joy Aurelio PasayloSenior Customer Service Representative