Dominador Basarte
Manama
Summary
Dynamic Sales Supervisor with a proven track record at The One Kingdom of Bahrain, enhancing team sales skills and customer satisfaction. Excelled in performance management and sales process optimization, demonstrating strong communication and problem-solving abilities. Achieved significant improvements in service quality and sales success through effective coaching and leadership.
Sales leader with strong focus on team collaboration and achieving results. Skilled in developing and implementing sales strategies, coaching team members, and driving revenue growth. Reliable and adaptable, with excellent communication and problem-solving abilities essential for navigating changing market conditions. Passionate about fostering high-performance culture and delivering exceptional customer experiences.
Overview
22
22
years of professional experience
Work History
Sales Department Head
The One Bahrain
04.2020 - 10.2024
- Developed sales strategies to increase market penetration and expand customer base.
- Led team in achieving quarterly sales targets through effective training and motivation.
- Analyzed sales data to identify trends and improve forecasting accuracy.
- Implemented customer relationship management system to enhance client engagement and retention.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Conducted competitive analysis to inform strategic planning and positioning within the market.
- Led sales team to achieve top rankings within the company through motivational leadership and comprehensive training programs.
- Optimized inventory management systems, ensuring adequate product availability while minimizing excess stock levels.
- Evaluated performance metrics consistently, identifying areas of strength and opportunities for growth, and implementing necessary adjustments to maximize department success.
- Developed and executed successful sales plans for consistent growth in department performance.
- Collaborated with other department managers to align objectives and ensure seamless interdepartmental communication efforts.
- Delivered exceptional customer service experiences, addressing concerns promptly and building lasting relationships with clients.
- Mentored junior staff members, fostering a collaborative work environment that encouraged professional development.
- Monitored competitor activity closely, staying ahead of emerging trends and adjusting strategies accordingly for continued success.
- Streamlined processes for improved efficiency, reducing costs and increasing overall department profitability.
Sales Supervisor
The One Kingdom of Bahrain
05.2019 - Current
- Resolved customer complaints promptly in a professional manner while ensuring high standards of service quality.
- Took initiative to increase selling skills among team members.
- Mentored sales team to use tools and techniques for best sales success.
- Monitored calls and performance stats to provide individual sales representative feedback.
Warehouse Supervisor
The One Bahrain LDC Kingdom of Bahrain
07.2018 - 04.2019
- Supervised team members engaged in receiving, stocking, shipping activities.
- Guided loading and unloading of goods, maintaining safety standards at all times.
- Directed daily activities and workload for warehouse team to achieve output goal requirements.
- Coordinated with logistics teams to ensure product delivery timelines were met.
- Maintained accurate inventory records, including receipts and shipping documents.
- Managed and directed daily activities operations.
- Supervise overall LDC operations
- Supervise D&A and Warehouse Assistants
- Undertake Stocks controllers' functions
- Ensure Picking & QC are completed on time
- Undertake spot checks & customer visits
- Handle and resolve customer complaints.
- Oversaw warehouse job functions to meet on-time delivery needs.
- Performed daily cycle counts to keep accurate inventory records.
Sales Supervisor
The One Basics Kingdom of Bahrain
08.2015 - 07.2018
- Manage an independent store
- Reporting directly to the Country Manager
- Maintain store appearance and visual merchandising Stock Management.
- Resolved customer complaints promptly in a professional manner, without compromising company standards.
- Coached and trained sales staff on best practices to maximize sales.
- Developed and maintained effective communication to ensure customer satisfaction.
- Demonstrated ability to provide direction, guidance, and motivation to team members.
Sales Supervisor
The One Kingdom of Bahrain
04.2011 - 07.2015
- Supports the sales management
- Maintain store standard as defined by the office
- Undertake duty management role
- Stock Management
- Attain and resolve customer issues
- Conduct training sessions pertaining to product materials information
- Conduct appraisal, reviews for junior sales staff
- Assist Deco team in planning and execution of the season change
- Conduct competitor visits.
Senior Sales Consultant
The One Kingdom of Bahrain
04.2004 - 05.2011
Education
Bachelor of Science - Customs Administration
University of Cebu
Secondary School - undefined
Xavier de Damulog High School
Primary School - undefined
Pinamangguhan Elementary School
Skills
- Strong personal and verbal communication skills
- Self-motivated, initiative, with high level of urgency
- Analytical thinking, planning, accuracy and attention to details
- Problem analysis, use of judgment and the ability to solve problem efficiently
- Adaptability and able to work under pressure
- Self-sufficient and proactive
- Time and people management
- Tolerant and flexible to different situations
- Performance Management
- Sales Process Optimization
- Effective Communication
- Sales Coaching
- Customer service
- Sales presentations
- Effective selling techniques
- Sales strategy development
References
References available upon request
TRAINING
- Stocks Control Training
- New Navision Training
- Management Development Program (MDP)
- Supervisory Training Program (STP)
- Recruitment and Selection Process
- Fire & Evacuation
- Communication Skills
- Effective Selling Skills
Timeline
Sales Department Head
The One Bahrain
04.2020 - 10.2024
Sales Supervisor
The One Kingdom of Bahrain
05.2019 - Current
Warehouse Supervisor
The One Bahrain LDC Kingdom of Bahrain
07.2018 - 04.2019
Sales Supervisor
The One Basics Kingdom of Bahrain
08.2015 - 07.2018
Sales Supervisor
The One Kingdom of Bahrain
04.2011 - 07.2015
Senior Sales Consultant
The One Kingdom of Bahrain
04.2004 - 05.2011
Secondary School - undefined
Xavier de Damulog High School
Primary School - undefined
Pinamangguhan Elementary School
Bachelor of Science - Customs Administration
University of Cebu