Domche Koagne Orlyse Amiresse
Manila
Summary
Dynamic Technical Support Specialist with proven expertise at The Energy of Cameroon, excelling in troubleshooting and diagnosing complex issues. Recognized for delivering exceptional customer service and maintaining data integrity in high-stakes environments. Proficient in ERP systems and committed to enhancing support processes, ensuring customer satisfaction and compliance.
Overview
5
5
years of professional experience
Work History
Technical Support Specialist
The Energy of Cameroon(ENEO)
07.2022 - 12.2024
- Responding to customers inquiries and complaints about technical issues via phone, email or chat. Providing step-by-step guidance to resolve technical problems.
- Maintaining records of customer issues and solutions for future reference. Assisting in the creation and updating of technical documentation and manuals
- Working closely with other departments to resolve complex issues and contribute to the continuous improvement of support processes.
- Providing timely and accurate feedback to customers. Ensuring customer satisfaction by delivering excellent service.
Technical Support Specialist
Pharma Centical Company Sarl
02.2021 - 06.2022
- Provide assistance for specialized software used in drug discovery. Laboratory management clinical trials.
- Troubleshoot issues with ERP (Enterprise Resource Planning) systems, inventory management software and electronic health records.
- Coordinate with vendors for repairs, maintenance and calibration of equipment.
- Assist in maintaining audit trails and documentation for compliance purposes.
- Support data integrity and security for sensitive pharmaceutical data
Technical Support Specialist
50-50 Malabo
12.2019 - 12.2020
- Assisting contractors, engineers or distributors with product selection, usage, troubleshooting and best practices.
- Providing guidance on proper installation, handling and maintenance of construction materials like concrete, adhesives, coatings or insulation.
- Addressing complaints or issues related to product performance and working on resolutions.
- Ensuring materials meet industry standards, safety regulations and environmental guidelines.
Education
Bachelor of Science - Commerce, Negotiation And Sales
University of Technology (IUT)
Douala07-2019
High School Diploma -
Technical High School
Bonadoumbe, Douala09-2014
Skills
- Troubleshooting and diagnosing
- Remote technical assistance
- Customer service
- Analytical thinking
- MS office proficiency
- Customer support
Languages
French
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Timeline
Technical Support Specialist
The Energy of Cameroon(ENEO)
07.2022 - 12.2024
Technical Support Specialist
Pharma Centical Company Sarl
02.2021 - 06.2022
Technical Support Specialist
50-50 Malabo
12.2019 - 12.2020
Bachelor of Science - Commerce, Negotiation And Sales
University of Technology (IUT)
High School Diploma -
Technical High School
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