Dolly Cruz
Summary
Innovative business owner, talented at monitoring daily operations, overseeing bookkeeping and handling logistics and sales. Experienced in hiring, mentoring and training team to foster business growth. Emphasizes customer service and employee development as keys to success.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Small Business Owner
Seby's Trailer Convenience Store
Cauayan City Isabela
01.2021 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Evaluated suppliers to maintain cost controls and improve operations.
Board of Director
Yap Caressa Diane Enterprise Corporation
Cauayan City Isabela
07.2015 - Current
- Reviewed outcomes and metrics to evaluate performance, effectiveness and impact.
- Defined organizational problems to create and implement correction plans.
- Collaborated with seven other members to seek involvement in policy decisions, fundraising and visibility of organization.
- Attended public hearings to gain community input.
- Managed and planned social activities to encourage program engagement.
- Used Microsoft Office and Google to create and update mission and vision statements.
- Used goal-setting techniques to effectively to set goals such as delegating responsibilities and organizing tasks.
- Assisted with identifying and recruiting other board members, successfully recruiting three board members.
- Served as advocate and ambassador for organization by fully engaging, identifying and securing resources and partnerships to advance mission.
- Researched potential local, regional and national funders and assisted in relationship building.
Singapore Math Franchisee/ Centre Manager
SAM (Singapore Math)
Cauayan City Isabela
11.2018 - 12.2021
- Worked with customers to understand needs and provide excellent service.
- Improved operations through consistent hard work and dedication.
- Increased customer satisfaction by resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Drove operational improvements which resulted in savings and improved profit margins.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Hotel Operations Manager
JAPI Hotel
Cauayan City
08.2016 - 08.2020
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked with consultants to implement over-all hotel rebranding
- Crafted cost-saving policies and contributed in marketing strategies increasing hotel and banquet sales by more than 50% of previous administration's gross sales.
Tax Compliance Officer
Jowelles Auto Parts Inc.
Cauayan City Isabela
01.2014 - 06.2015
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Gathered, organized and evaluated data to make accurate assessments of current operations.
- Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
- Enhanced accountability and responsibility for compliance by allocating tasks such as assessments, mitigation, monitoring and auditing.
- Reviewed contracts for compliance and privacy-related issues.
- Oversaw proper maintenance and dissemination of filing documentation as well as records and reports for review by various departments.
- Reviewed company forms, marketing materials and communication procedures for compliance with applicable laws and guidelines.
- Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
- Established and cultivated productive relationships with regulatory bodies.
- Counseled committees and department heads regarding compliance risks and standards.
Education
Bachelor of Science - Bachelor of Science in Physical Therapy
Philippine Rehabilitation Institute
Quezon City, Philippines 06.1998 - 04.2002
Skills
Opportunity identification
Additional Information
TRAININGS AND OTHER ENGAGEMENTS
● Department of Science and Technology/Coursebank-SPARTA Philippines Scholar, Data Analyst, 2020- Current
● Food Safety, Foodshap, Basic Food Safety, HACCP PLAN, July, 2022-Current
● Delegate, Asia Pacific Youth Exchange, August 15-25, 2017, South Korea
● Hotel and Resort Operations and Management, June 27, 2017, Business Coach Inc, San Juan City, Phil.
● Creative Problem Solving and Decision Making, May31, 2017, Business Coach Inc, San Juan City, Phil.
● Six Sigma for Quality Improvement, May 30, 2017, Business Coach Inc, San Juan City, Phil.
● Total Communication Course (University of the Philippines: August-September 2016)
● Tax Accounting Learning Program and Tax Consultancy Literacy Program (January-2015-Dec., 2016)
Timeline
Small Business Owner
Seby's Trailer Convenience Store
01.2021 - Current
Singapore Math Franchisee/ Centre Manager
SAM (Singapore Math)
11.2018 - 12.2021
Hotel Operations Manager
JAPI Hotel
08.2016 - 08.2020
Board of Director
Yap Caressa Diane Enterprise Corporation
07.2015 - Current
Tax Compliance Officer
Jowelles Auto Parts Inc.
01.2014 - 06.2015
Bachelor of Science - Bachelor of Science in Physical Therapy
Philippine Rehabilitation Institute
06.1998 - 04.2002
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