Microsoft Excel
DOLLEE MAY ETRATA
DIGITAL MARKETING SPECIALIST I VIRTUAL ASSISTANT I CUSTOMER SUPPORT
Davao City, Province Of Davao Del Sur,DAS
Summary
Dedicated and detail-oriented Social Media Specialist with 3 years of experience. SEO Specialist for 5 years specializing in Shopify, WordPress, and Wix. Eager to apply proven-budget maximization skills, monitoring, maintaining, and completing client project campaigns. A Virtual Admin Assistant for 10 years. Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas for unforgettable project campaigns.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proven skills in increasing customer engagement and business visibility in online searches through successful SEO approaches. Experienced in developing marketing initiatives, increasing business success and boost sales. Excellent analytical, organizational and decision-making abilities.
Overview
7
7
years of professional experience
2040
2040
years of post-secondary education
2
2
Languages
Work History
FACEBOOK ADS REVIEW SUPPORT STRATEGIST MANAGER
DME VIRTUAL SOLUTIONS
11.2020 - Current
- Implemented innovative solutions for optimizing processes, resulting in increased efficiency and reduced costs.
- Developed comprehensive strategies by analyzing market trends and consumer behavior to drive business growth.
- Engaged in continuous process improvement efforts that led to more efficient workflows saving both time and resources.
- Collaborated with cross-functional teams to develop and execute strategic initiatives aligned with organizational objectives.
- Spearheaded the development of strategic plans, ensuring alignment between short-term tactics and long-term goals.
- Provided actionable insights based on data-driven analysis, enabling informed decision-making across all levels of the organization.
SENIOR OPERATIONS MANAGER
SCORIEFY
01.2021 - 09.2024
- Company Overview: SENIOR OPERATIONS MANAGER, FACEBOOK ADS SPECIALIST FOR LOCAL ECCOMMERCE BUSINESS, DEPUTY | CUSTOMER SERVICE SOFTWARE TECHNICAL SUPPORT
- SENIOR OPERATIONS MANAGER, FACEBOOK ADS SPECIALIST FOR LOCAL ECCOMMERCE BUSINESS, DEPUTY | CUSTOMER SERVICE SOFTWARE TECHNICAL SUPPORT
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
CUSTOMER SERVICE SOFTWARE TECHNICAL SUPPORT
24/7 Customer
01.2019 - 01.2022
- Streamlined support processes by developing comprehensive troubleshooting guides and resources.
- Resolved complex technical issues for customers, resulting in enhanced product usability and functionality.
- Achieved higher levels of customer satisfaction by tailoring support strategies to individual needs and preferences.
- Enhanced team efficiency by sharing best practices and continuously updating internal knowledge base.
- Managed high-pressure situations with professionalism, maintaining composure during difficult customer interactions.
Shopify Support Associate
JW BRANDS LIMITED
08.2020 - 11.2021
- Supported team with knowledgeable administrative assistance.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Created, prepared, and delivered reports to various departments.
CUSTOMER SUPPORT, EMAIL AND CHAT SUPPORT ASSOCIATE
DTV SOFTWARE APP
09.2018 - 03.2019
- Implemented proactive measures to anticipate potential customer issues, reducing the need for reactive support interventions.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
REAL ESTATE APPOINTMENT SETTER
AGENCY WITH RECRUITERS
01.2018 - 09.2018
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Acted as first point of contact and set appointments for prospective clients.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
- Increased appointment setting success by developing targeted call lists based on potential client needs.
- Collaborated effectively with cross-functional teams to gather information relevant to potential clients, strengthening the overall quality of outreach efforts.
CUSTOMER SERVICE ASSOCIATE FOR BILLING AND SALES
VXI GLOBAL HOLDINGS
09.2017 - 09.2018
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Education
BACHELOR OF SCIENCE - BIOLOGY
WESTERN MINDANAO STATE UNIVERSITY
01.2004 - 01.2006
IN DEPTH TRAINING - SEO in Depth Course
SURGE
Davao City, Province Of Davao Del Sur, Philippines 04.2001 - 05.2020
Digital Marketing Training - Facebook Advertising
DEARLY PLINKY COURSE
Davao City, Province Of Davao Del Sur, Philippines10-2022
Skills
FACEBOOK ADS
TIKTOK ADS
CUSTOMER SERVICE SUPPORT
WEBSITE OPTIMIZATION AND MANAGING
DATA ENTRY
LEAD GENERATION
Observation
Decision making
Communication
Multi-tasking
Accomplishments
- Supervised team of 30 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 100% great result by completing weekly tasks with accuracy and efficiency.
- Collaborated with team of 30 in the development of FACEBOOK REVIEWS STRATEGIST.
Software
Computer Literate
Canva
Facebook Ads Manager
Content Creation
Video and Photo Editing
Timeline
SENIOR OPERATIONS MANAGER
SCORIEFY
01.2021 - 09.2024
FACEBOOK ADS REVIEW SUPPORT STRATEGIST MANAGER
DME VIRTUAL SOLUTIONS
11.2020 - Current
Shopify Support Associate
JW BRANDS LIMITED
08.2020 - 11.2021
CUSTOMER SERVICE SOFTWARE TECHNICAL SUPPORT
24/7 Customer
01.2019 - 01.2022
CUSTOMER SUPPORT, EMAIL AND CHAT SUPPORT ASSOCIATE
DTV SOFTWARE APP
09.2018 - 03.2019
REAL ESTATE APPOINTMENT SETTER
AGENCY WITH RECRUITERS
01.2018 - 09.2018
CUSTOMER SERVICE ASSOCIATE FOR BILLING AND SALES
VXI GLOBAL HOLDINGS
09.2017 - 09.2018
BACHELOR OF SCIENCE - BIOLOGY
WESTERN MINDANAO STATE UNIVERSITY
01.2004 - 01.2006
IN DEPTH TRAINING - SEO in Depth Course
SURGE
04.2001 - 05.2020
Digital Marketing Training - Facebook Advertising
DEARLY PLINKY COURSE
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