Danica Marie Lacanilao
Virtual & Admin Assistant
San Pablo City
Summary
Organized and dedicated Virtual and Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Virtual & Admin Assistant
PMK
07.2016 - 12.2025
- Manage complex multi-timezone calendars for survey scheduling and report timelines, ensuring accuracy and on-time delivery.
- Oversee full inbox management — organizing correspondence, drafting responses, and maintaining professional client communications.
- Drive inbound and outbound lead generation initiatives, directly supporting business growth.
- Deliver non-voice customer service via chat, email, and CRM platforms with efficiency and discretion.
- Compose professional business documents, reports, and emails to support project workflows.
- Convert client forms from MS Word to Adobe Acrobat fillable formats, enhancing usability.
- Performed research to collect and record industry data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Engineering Assistant
Municipality of Alaminos
07.2014 - 07.2016
- Prepared and processed Occupancy Permits in compliance with local building codes.
- Drafted Travel Orders and compiled documentation for engineering personnel and site visits.
- Coordinated procurement of materials and assisted in vendor communication and order tracking.
- Supervised calendar management for engineers, scheduling meetings, inspections, and site visits.
- Managed departmental social media accounts to disseminate public updates.
- Used Microsoft Office to develop documents and spreadsheets for specific analyses.
Administrative Assistant
Municipality of Alaminos
06.2012 - 07.2014
- Delivered comprehensive daily admin support: mail handling, document scanning, faxing, and filing.
- Prepared and edited reports, memos, and professional correspondence.
- Monitored and managed office supply inventory to ensure availability and cost-efficiency.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Bachelor of Science - Computer Science
Laguna College
San Pablo City, Philippines 04.2001 -
Skills
Email organization
Prospective client outreach
Customer support expertise
Client onboarding process
Document organization
Data management and reporting
Proficient in Microsoft Office Suite
Proficient in Google Workspace
Skilled in PDF editing using Adobe Acrobat
Customer relationship management platforms
Administrative support
Data entry
Computer skills
Scheduling and calendar management
Client relations
Filing and data archiving
Document management
Human resources management (HRM)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual & Admin Assistant
PMK
07.2016 - 12.2025
Engineering Assistant
Municipality of Alaminos
07.2014 - 07.2016
Administrative Assistant
Municipality of Alaminos
06.2012 - 07.2014
Bachelor of Science - Computer Science
Laguna College
04.2001 -