Dynamic sales and customer service professional with a proven track record at MIDAS MARKETING GLOBAL INC. Skilled in complaint resolution and CRM documentation, I excel in enhancing client engagement and driving team performance. Recognized for implementing effective strategies that improved customer satisfaction and retention, fostering long-term relationships and business growth.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
MIDAS MARKETING GLOBAL INC.
MAKATI
08.2022 - 06.2025
Responded to customer inquiries through phone and email channels.
Resolved customer complaints with a focus on satisfaction and retention.
Processed orders and managed returns efficiently and accurately.
Maintained product knowledge to assist customers effectively.
Collaborated with team members to improve service delivery processes.
Documented customer interactions in the company's CRM system accurately.
Provided training support to new staff on customer service procedures.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Supported sales team members to drive growth and development.
Contacted customers about potential service upgrades, new services and account changes.
Prevented key account losses by researching discrepancies and correcting problems.
Recommended improvements in products, service and billing methods to management to prevent future problems.
Sales Manager
bernabe
Abidjan
02.2016 - 03.2019
Directed sales team to enhance customer engagement and satisfaction.
Analyzed market trends to identify growth opportunities for products.
Coordinated promotional campaigns to boost product visibility and sales.
Collaborated with marketing teams to align strategies and messaging effectively.
Conducted performance reviews to assess team effectiveness and areas for improvement.
Managed daily operations of sales department, including supervision of staff members.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Established relationships with key clients, while maintaining existing customer base.
Performed sales consultations and educated clients on products and services.
Established new accounts and serviced existing accounts maintaining professional relationships.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Directed and coordinated products, services and sales activities.
Marketing Automation and AI Marketing Specialist at Global Reach Solutions (Digital Marketing & Marketing Automation)Marketing Automation and AI Marketing Specialist at Global Reach Solutions (Digital Marketing & Marketing Automation)