DJOMA GNANGORAN ACHILE
Pasay
Summary
Dynamic sales and customer service professional with a proven track record at MIDAS MARKETING GLOBAL INC. Skilled in complaint resolution and CRM documentation, I excel in enhancing client engagement and driving team performance. Recognized for implementing effective strategies that improved customer satisfaction and retention, fostering long-term relationships and business growth.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
MIDAS MARKETING GLOBAL INC.
MAKATI
08.2022 - 06.2025
- Responded to customer inquiries through phone and email channels.
- Resolved customer complaints with a focus on satisfaction and retention.
- Processed orders and managed returns efficiently and accurately.
- Maintained product knowledge to assist customers effectively.
- Collaborated with team members to improve service delivery processes.
- Documented customer interactions in the company's CRM system accurately.
- Provided training support to new staff on customer service procedures.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Supported sales team members to drive growth and development.
- Contacted customers about potential service upgrades, new services and account changes.
- Prevented key account losses by researching discrepancies and correcting problems.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Sales Manager
bernabe
Abidjan
02.2016 - 03.2019
- Directed sales team to enhance customer engagement and satisfaction.
- Analyzed market trends to identify growth opportunities for products.
- Coordinated promotional campaigns to boost product visibility and sales.
- Collaborated with marketing teams to align strategies and messaging effectively.
- Conducted performance reviews to assess team effectiveness and areas for improvement.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Directed and coordinated products, services and sales activities.
Education
Bachelor of Arts - Social Sciences
University of Liberia
Liberia08-2015
High School Diploma -
Booker Washington Institute
Liberia08-2011
Skills
- Customer relationship management
- Order processing
- Complaint resolution
- Product knowledge
- CRM documentation
- Effective communication
- Problem solving
- Team collaboration
- Sales planning
- Employee training
- Performance assessment
- Client engagement
Languages
English
First Language
English
Proficient (C2)
C2
Timeline
Customer Service Representative
MIDAS MARKETING GLOBAL INC.
08.2022 - 06.2025
Sales Manager
bernabe
02.2016 - 03.2019
Bachelor of Arts - Social Sciences
University of Liberia
High School Diploma -
Booker Washington Institute
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