Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
DJOMA GNANGORAN ACHILE

DJOMA GNANGORAN ACHILE

Pasay

Summary

Dynamic sales and customer service professional with a proven track record at MIDAS MARKETING GLOBAL INC. Skilled in complaint resolution and CRM documentation, I excel in enhancing client engagement and driving team performance. Recognized for implementing effective strategies that improved customer satisfaction and retention, fostering long-term relationships and business growth.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

MIDAS MARKETING GLOBAL INC.
MAKATI
08.2022 - 06.2025
  • Responded to customer inquiries through phone and email channels.
  • Resolved customer complaints with a focus on satisfaction and retention.
  • Processed orders and managed returns efficiently and accurately.
  • Maintained product knowledge to assist customers effectively.
  • Collaborated with team members to improve service delivery processes.
  • Documented customer interactions in the company's CRM system accurately.
  • Provided training support to new staff on customer service procedures.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Supported sales team members to drive growth and development.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Sales Manager

bernabe
Abidjan
02.2016 - 03.2019
  • Directed sales team to enhance customer engagement and satisfaction.
  • Analyzed market trends to identify growth opportunities for products.
  • Coordinated promotional campaigns to boost product visibility and sales.
  • Collaborated with marketing teams to align strategies and messaging effectively.
  • Conducted performance reviews to assess team effectiveness and areas for improvement.
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Established relationships with key clients, while maintaining existing customer base.
  • Performed sales consultations and educated clients on products and services.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Directed and coordinated products, services and sales activities.

Education

Bachelor of Arts - Social Sciences

University of Liberia
Liberia
08-2015

High School Diploma -

Booker Washington Institute
Liberia
08-2011

Skills

  • Customer relationship management
  • Order processing
  • Complaint resolution
  • Product knowledge
  • CRM documentation
  • Effective communication
  • Problem solving
  • Team collaboration
  • Sales planning
  • Employee training
  • Performance assessment
  • Client engagement

Languages

English
First Language
English
Proficient (C2)
C2

Timeline

Customer Service Representative

MIDAS MARKETING GLOBAL INC.
08.2022 - 06.2025

Sales Manager

bernabe
02.2016 - 03.2019

Bachelor of Arts - Social Sciences

University of Liberia

High School Diploma -

Booker Washington Institute
DJOMA GNANGORAN ACHILE