Dizalyn Dizon

Chat Support Representative

- Assisting up to 3 or more customer's concerns simultaneously.

- Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.

- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.

- Mentored junior representatives in effective chat etiquette and troubleshooting techniques for complex queries.

Document Processing Specialist

- Uploading documents sent by the customers to their respective accounts.

- Uploading legal and non-legal documents.

Email Support Representative

- Provided timely support by analyzing account issues and delivering accurate solutions to customers.

- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.

- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.

Chat Support Representative

- Delivered timely and effective customer support via chat platform.

- Resolved complex inquiries by analyzing customer issues thoroughly.

Data Entry Analyst

- Uploading restaurant's menu through the vendor's website

- Indicating the ingredients included to make the dish

- Maintained accuracy in data entry across multiple databases and systems.

Email Support Representative

- Resolved customer inquiries through effective email communication, enhancing client satisfaction and loyalty.

- Provided timely support by analyzing account issues and delivering accurate solutions to customers.

- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear

and concise information to address their inquiries effectively

Customer Service Representative

- It's for a Financial Account

- Resolved customer inquiries through effective communication and problem-solving techniques via phone.

- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business

Technical Support Representative

- Provided technical support via phone and chat, resolving customer issues efficiently.

- Diagnosed software and hardware problems, facilitating timely resolutions for clients.

- Educated customers on product features and functionalities, promoting effective usage.

- Upsell additional products after customer's issues are resolved.