Hi, I’m
Divine Boneta Casinao
Retail Banker and Admin Assistant
BACOLOD CITY
Summary
Detail-oriented and customer-focused banking professional with 3 years of experience in retail banking, including roles as a bank teller and new accounts representative. Skilled in handling high-volume transactions, opening and maintaining personal and business accounts, and delivering excellent customer service. Proven ability to work effectively while maintaining accuracy and compliance with banking policies.
Overview
3
years of professional experience
2022
years of post-secondary education
4
Certifications
Work History
Eastwest Banking Corporation
New accounts
06.2024 - Current
Job overview
- Opened and maintained various account types (checking, savings, CDs, IRAs) for both individual and business clients.
- Provided product recommendations and referred customers to appropriate departments (e.g., loans, investments), contributing to branch sales goals.
- Ensured full compliance with bank policies, federal regulations (e.g., KYC, AML), and security procedures.
- Consistently recognized for excellent customer service and achieving high client satisfaction scores.
- Educated customers on digital banking services, improving adoption of mobile and online platforms.
Eastwest Banking Corporation
Bank Teller / Service Associate
06.2022 - 01.2024
Job overview
- Processed daily financial transactions including deposits, withdrawals, transfers, and loan payments with a high degree of accuracy.
- Delivered prompt and courteous teller services in a high-volume transactions branch environment.
- Balanced cash drawer daily and maintained transaction accuracy, reducing errors and discrepancies.
- Assisted in training new hires on teller procedures and customer service best practices.
Education
UNIVERSITY OF ST. LA SALLE
BACHELOR OF SCIENCE from BUSINESS ADMINISTRATION MAJOR IN OPERATIONS MANAGEMENT
University Overview
Completed coursework in business, finance, or customer service training.
Skills
Cash Handling & Transaction Processing
Customer Service & Relationship Building
Account opening expertise
Cross-Selling Bank Products
Regulatory Compliance & Fraud Prevention
Problem Resolution
Data Entry & Record Management
Team Collaboration
Core Banking Systems
Microsoft Office Suite (Word, Excel, Powerpoint, PDF)
Financial Software Tools
Cash Handling Equipment
Certification
Bank Teller Operations Training - Eastwest Banking Corporation
Timeline
New accounts
Eastwest Banking Corporation
06.2024 - Current
Bank Teller / Service Associate
Eastwest Banking Corporation
06.2022 - 01.2024
UNIVERSITY OF ST. LA SALLE
BACHELOR OF SCIENCE from BUSINESS ADMINISTRATION MAJOR IN OPERATIONS MANAGEMENT
01.2022