Divine Grace Omalin
San Pedro
Summary
Highly accomplished professional in the customer service industry consistently recognized for exceptional performance and achievements. Honored as the top agent at Call Care Solutions for achieving the highest sales, showcasing ability to drive revenue and exceed targets. Expertise in customer handling acknowledged with prestigious award as top agent at Synchrony. Exceptional sales skills once again recognized at Accenture, awarded as top agent for delivering outstanding sales results. Member of PDN Plus network, advocate for people with disabilities, and Women's Network Advocate in Women Empowerment.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Accenture
10.2023 - Current
Customer Service Representative
Synchrony Financial
10.2016 - 08.2023
- Answer inquiry with regards account information and to process requests such as Credit line increase, Credit Line decrease, dispute Fraud charges, Payment allocation
- Etc
Technical Support Representative
Alorica (West Contact services)
01.2016 - 10.2016
- Helping out consumer to fixed their devices by virtually giving instructions and troubleshooting it in our end
Outbound Sales Representative
Call Care Solutions (CCS)
05.2014 - 01.2016
- Selling diabetic supplies to consumers without making them pay out of their pocket
- Processing the benefits of their health insurance
Education
Associate - Hotel and Restaurant Management
Westbay College
Alabang01.2014
Secondary -
Muntinlupa National High School
Muntinlupa City01.2012
Elementary -
Bayanan Elementary School Unit 1
Muntinlupa City01.2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Complaint handling
- Complaint resolution
- Product knowledge
- Order processing
- Technical support
- Product sales
Personal Information
- Age: 29
- Place of Birth: Manila
- Date of Birth: 09/03/95
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
- Religion: Iglesia Ni Cristo
Additional Information
CHARACTER REFERENCES
Lawrence Dionisio Manager in Accenture
09270086180
Nolan Sarmiento Head of Operations in Synchrony Financial
Pacita, San Pedro Laguna
09178181793
Learibel Advincula Manager in Synchrony Financial
Cavite
09988634041
Mark Arayon Mateo Operations Manager in Call Care Solutions
San pedro Laguna
09691719242
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Accenture
10.2023 - Current
Customer Service Representative
Synchrony Financial
10.2016 - 08.2023
Technical Support Representative
Alorica (West Contact services)
01.2016 - 10.2016
Outbound Sales Representative
Call Care Solutions (CCS)
05.2014 - 01.2016
Associate - Hotel and Restaurant Management
Westbay College
Secondary -
Muntinlupa National High School
Elementary -
Bayanan Elementary School Unit 1
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