DIVINA KRIZIA ISON
SALES ASSOCIATE
CITY OF GAPAN,NUE
Summary
Sales Associate with experience greeting customers, recommending merchandise based on individual needs, and supporting smooth checkout flow. Handles cash register transactions, product displays, and accurate transaction records while maintaining steady customer service in busy retail settings, completing 10 transactions daily.
Overview
8
8
years of professional experience
Work History
Sales Associate
HC Consumer Finance Philippines Inc.
07.2018 - 07.2020
- Resolved 20% of customer concerns per shift through clear product support and attentive issue handling.
- Processed 10 customer transactions daily while maintaining accurate point of sale records and payment handling.
- Supported product sales by explaining features, terms, and options in a clear and approachable manner.
- Maintained accurate point of sale records and completed end-of-day reconciliation tasks with care.
- Handled customer inquiries in person, offering prompt service and practical solutions to common concerns.
- Tracked cash balances and payment entries to support accurate daily branch operations.
Customer Service Representative
Sutherland Global Service
09.2015 - 01.2016
- Handled incoming customer calls with professionalism, patience, and accurate account information.
- Processed sales support requests by updating customer details and routing issues to the right team.
- Managed cash handling tasks, including payments, receipts, and end-of-day reconciliation checks.
- Documented customer interactions clearly to support follow-up and service continuity.
Cashier/Pharmacist Assistant
STM Drugmart
02.2015 - 03.2015
- Processed 20 customer transactions per shift while maintaining accurate payment handling and receipt issuance.
- Handled point-of-sale activities and maintained accurate checkout records throughout daily store operations.
- Assisted pharmacists with routine counter tasks and prepared items for customer pickup.
- Provided courteous service to customers and answered basic questions about store products and purchases.
- Applied active listening to understand customer concerns and route issues to the appropriate staff member.
Sales Representative
Norkis Financials Corporation
02.2012 - 09.2013
- Resolved 10% of customer concerns per week by applying active listening and clear product guidance.
- Processed 10 cash transactions per shift while maintaining accurate point of sale records and receipts.
- Recommended product options based on customer needs and explained features in a clear, professional manner.
- Maintained accurate sales documentation and updated transaction details throughout daily branch operations.
- Supported customers during purchase decisions by answering questions and confirming item availability.
- Managed product displays and restocked merchandise to keep the sales floor organized and ready.
Education
Bachelor of Science - Business Administration
Nueva Ecija University of Science And Technology
San Isidro, Province Of Nueva Ecija, PhilippinesCertificate of Completion - VA Foundations Training
The VA Ladder
Talomo, Davao Del Sur01-2026
Acceleration Test for Secondary Level - Secondary Education
Department of Education
Gapan, Province Of Nueva Ecija, Philippines03-2014
Primary - Primary Education
Gapan North Central School
Gapan City, Nueva Ecija01-2007
Skills
Point of sale
Product sales
Sales support
Inventory control
Cash handling
Product displays
Customer service
Active listening
Customer complaint resolution
Conflict resolution
Team supervision
Sales reporting
Reading
I am a person who loves multi-tasking and never stops to learn. If you can teach me every job that you need and learned it very fast, I would be happy to help you in extra for a specific task.
Timeline
Sales Associate
HC Consumer Finance Philippines Inc.
07.2018 - 07.2020
Customer Service Representative
Sutherland Global Service
09.2015 - 01.2016
Cashier/Pharmacist Assistant
STM Drugmart
02.2015 - 03.2015
Sales Representative
Norkis Financials Corporation
02.2012 - 09.2013
Primary - Primary Education
Gapan North Central School
Acceleration Test for Secondary Level - Secondary Education
Department of Education
Certificate of Completion - VA Foundations Training
The VA Ladder
Bachelor of Science - Business Administration
Nueva Ecija University of Science And Technology