DIVINA GRACIA F. HILARIO
QUEZON CITY,00
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Bartender
Royal Caribbean Cruise Line, Caribbean Way, Miami, Florida
Pasay, Metro Manila
11.2022 - Current
Customer Service Representative
Teleperformance Philippines
North Vertis, Quezon City
10.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
BARTENDER
Royal Caribbean Cruise Line, Caribbean Way, Miami, Florida
Pasay, Metro Manila
12.1999 - 04.2020
- I served,mixed ,prepared non-alcoholic and alcoholic beverages .I maintained the ratings of friendliness,passion and commitment for guest satisfaction on their vacations.
Education
TEACH ENGLISH AS A FOREIGN LANGUAGE(220 hrs.) -
INTERNATIONAL TEFL AND TESOL TRAINING
01.2020
BACHELOR OF SCIENCE IN HOTEL & RESTAURANT MANAGEMENT -
ST. PAUL UNIVERSITY OF MANILA
01.1991
PRIMARY AND SECONDARY -
ST. AUGUSTINE ACADEMY PAMPANGA
01.1987
Skills
- EFFECTIVE IN ENGLISH LANGUAGE BY READING, SPEAKING
- WITH STRONG WORK ETHICS
- DEVELOPED CHARACTER TRAITS SUCH AS EMPATHY, PATIENCE, PASSION, FRIENDLINESS, CREATIVITY AND ENGAGEMENT
- COMPUTER LITERATE ( MICROSOFT WORD)
- SURFING THE NET
- SPANISH LANGUAGE ( BASIC & INTERMEDIATE)
- Organizational ability
- Cash Register Operation
- Professional Appearance
- ABC standards
- Creative Mixology
- Health codes compliance
- Wine and liquor knowledge
Activities
- COOKING
- READING INSPIRATIONS
- HOUSEKEEPING AND PET CARING
- NET BROWSING AND SKIMMING ABOUT THE LATEST NEWS, HEALTH & LIFESTYLES AND ONLINE WINDOW SHOPPING
References
Mrs. Michelle H. Morales, TELECOMS ENGINEER, PLDT, teyhm@yahoo.com, 09992245728
Timeline
Bartender
Royal Caribbean Cruise Line, Caribbean Way, Miami, Florida
11.2022 - Current
Customer Service Representative
Teleperformance Philippines
10.2021 - 09.2022
BARTENDER
Royal Caribbean Cruise Line, Caribbean Way, Miami, Florida
12.1999 - 04.2020
TEACH ENGLISH AS A FOREIGN LANGUAGE(220 hrs.) -
INTERNATIONAL TEFL AND TESOL TRAINING
BACHELOR OF SCIENCE IN HOTEL & RESTAURANT MANAGEMENT -
ST. PAUL UNIVERSITY OF MANILA
PRIMARY AND SECONDARY -
ST. AUGUSTINE ACADEMY PAMPANGA