Divina Gracia Calio Calio
Bachelor In Secondary Education
Dasmarinas
Summary
Dynamic customer service professional with a proven track record at Iqor, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and improved satisfaction by delivering clear technical support at Teleperformance. Adept at fostering collaboration and engagement, leveraging diverse teaching methods as a Senior High School Teacher.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Iqor
03.2021 - 04.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Technical Support Representative
Teleperformance
04.2018 - 04.2019
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Senior High School Teacher
National College Of Science And Technology
08.2017 - 12.2017
- Implemented project-based learning experiences that fostered collaboration, critical thinking, and problem-solving skills among students.
- Incorporated real-world examples into lessons to help students connect abstract concepts with practical applications, increasing engagement levels.
- Improved student comprehension by employing diverse teaching methods and incorporating visual aids.
- Established clear expectations for behavior and performance, maintaining a respectful and productive classroom atmosphere.
Education
Bachelor of Science - English Education
Cavite State University Don Severino Campus
Indang Cavite06.2017
Skills
Customer service
Timeline
Customer Service Representative
Iqor
03.2021 - 04.2023
Technical Support Representative
Teleperformance
04.2018 - 04.2019
Senior High School Teacher
National College Of Science And Technology
08.2017 - 12.2017
Bachelor of Science - English Education
Cavite State University Don Severino Campus