Divina Navarrete
Medellin, Cebu,Philippines
Summary
Passionate and motivated with a strong background in community leadership and customer service, with a focus on effective communication and problem-solving. Committed to sustaining high levels of dedication to the company's goal.
Overview
19
19
years of professional experience
Work History
Teacher (English Program)
Watnongchok Pakdee Norasaet School
Nongchok, Bangkok
05.2024 - 02.2026
- Used effective teaching methods to assist with student development, including collaborative learning, positive reinforcement, modelling and explicit instruction.
- Facilitated interactive learning experiences for Grade 5 students, promoting critical thinking and collaboration
- Delivered engaging lessons in science, health, art and reading for Grade 4 students, fostering a positive learning environment
- Maintained trusting student relationships by providing both educational and emotional support to students.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Teacher (English Conversation)
Ploi Chaturachinda School
Phra Padaeng, Samut Prakan, Bangkok, Thailand
11.2023 - 03.2024
- Led interactive English conversation classes for first graders, promoting language fluency
- Conducted English conversation sessions for second graders
- Facilitated English conversation practice for third graders
- Facilitated engaging phonics lessons for early education, enhancing literacy development
- Delivered phonics instruction to kindergarten students, fostering foundational reading skills
Call Center Service Representative
AVG Concentrix
Cebu City, Philippines
11.2022 - 03.2023
- Handled customer calls, resolving questions, concerns, and complaints efficiently.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Remained calm under pressure to handle customer complaints and solve problems.
- Analysed customer feedback, identified root causes of complaints, and implemented effective resolutions.
Association President / Administrative Officer
Medellin Christian Workers Association
Medellin, Cebu
04.2020 - 01.2022
- Managed correspondence and distributed memos to maintain effective communication channels.
- Planned and coordinated meetings, events, and staff updates to ensure alignment and engagement.
- Compiled and organised reports and data to support informed decision-making.
Online ESL Teacher
International Language Academy
08.2016 - 12.2019
- Helped students overcome language barriers through motivation, dedication and persistence in helping them to succeed.
- Used visual aids and object pictures to help students obtain a better understanding of translations.
- Tailored language instruction to suit varying age and competence levels.
Preschool Teacher
Yadah Christian School
Aroroy, Masbate, Philippines
02.2011 - 03.2013
- Facilitated learning and development through play-based activities and tailored teaching.
- Developed and delivered lesson plans aligned with curriculum requirements to foster student engagement.
- Created learning materials and organised educational displays to enrich the classroom environment.
- Teaching Geography the following subjects: Character Education, Health, Science, English and Geography
Database Encoder
NorthEast Luzon Foundation Inc.
Medellin, Cebu, Philippines
09.2010 - 12.2010
- Accurately inputting information into a database.
- Performing quality checks to identify and correct errors or inconsistencies.
- Maintaining organised records and documentation related to data entry activities.
Barangay Supervisor
NorthEast Luzon Foundation Inc.
Medellin, Cebu, Philippines
08.2007 - 09.2010
- Led and supervised barangay team to enhance community engagement.
- Developed training materials for team workshops
- Implemented rules, policies, and monthly reports to ensure compliance and transparency.
Office Staff/Cashier/Field Collector
Christian Community Transformation Microfinance
01.2007 - 04.2007
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Processed transactions with precision, ensuring accurate cash register maintenance
- Counted cash from debt collections to ensure financial accountability
- Maintained clean, tidy and organised checkout areas.
Education
Masters Of Arts - Educational Management
Cebu Roosevelt Memorial Colleges
Bogo City, Cebu, Philippines03-2015
Housekeeping NCll -
Technology Education and Development Authority
Daanbantayan, Philippines06-2022
Early Childhood Education -
Calamba, Laguna, Philippines
Calamba, Laguna, Philippines06-2022
Bachelor Of Secondary Education - English
Cebu Roosevelt Memorial Colleges
Bogo City, Cebu, Philippines03-2015
Skills
- Curriculum development
- Student engagement
- Student engagement
- Lesson planning
- Educational assessment
- Classroom management
- Team building
Training
- Housekeeping NC11, TESDA Daanbantayan, Cebu, Philippines,2023-04-1
- Database Encoder, NorthEast Luzon Foundation Inc., Medellin, Cebu, Philippines, organized records and documentation related to data entry activities, 2023-10-01
- Barangay Supervisor, NorthEast Luzon Foundation Inc., Medellin, Cebu, Philippines, Implementing the rules, the policies, and the monthly reports, 2024-05-01
- Education Philosophy, Bangkok, Thailand, 2023-10-01
- Management & Community-Based Disaster Risk Reduction, Medellin, Cebu, Philippines, 2019-01-01
- Global Accent Power English Training 2016-05-27
- Management & Leadership, Cebu, Philippines, 2015-01-01
References
- Joel Cultura Padilla, Production Manager, Amec Company, Queensland, Australia, rashidjoel73@gmail.com, +61 451 442 232
- Mr. Gaspar Mangubat, Dept. Of Agriculture Focal Person, Medellin Municipality
Hobbies and interests
- demonstrate dedication, discipline, and hands-on abilities
- playing an instrument, volunteering
- Following global news, exploring world cinema, and learning about sustainability.
- Stock market simulations
- Public speaking
- Teaching languages
- Peer tutoring
- Youth mentoring
Timeline
Teacher (English Program)
Watnongchok Pakdee Norasaet School
05.2024 - 02.2026
Teacher (English Conversation)
Ploi Chaturachinda School
11.2023 - 03.2024
Call Center Service Representative
AVG Concentrix
11.2022 - 03.2023
Association President / Administrative Officer
Medellin Christian Workers Association
04.2020 - 01.2022
Online ESL Teacher
International Language Academy
08.2016 - 12.2019
Preschool Teacher
Yadah Christian School
02.2011 - 03.2013
Database Encoder
NorthEast Luzon Foundation Inc.
09.2010 - 12.2010
Barangay Supervisor
NorthEast Luzon Foundation Inc.
08.2007 - 09.2010
Office Staff/Cashier/Field Collector
Christian Community Transformation Microfinance
01.2007 - 04.2007
Masters Of Arts - Educational Management
Cebu Roosevelt Memorial Colleges
Housekeeping NCll -
Technology Education and Development Authority
Early Childhood Education -
Calamba, Laguna, Philippines
Bachelor Of Secondary Education - English
Cebu Roosevelt Memorial Colleges