Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Divina Gabriel

Bacoor, Province Of Cavite

Summary

Dynamic Enablement Trainer II at Thumbtack Shared Services, skilled in employee onboarding and training materials development including eLearning content. Proven track record in enhancing team performance through engaging presentations and critical feedback. Expert in creating customized training materials, fostering professional growth, and optimizing learning experiences for diverse audiences. Has domain expertise in Trust & Safety processes.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Enablement Trainer II

Thumbtack Shared Services Philippines, Inc.
10.2020 - 04.2025
  • Onboarded new hires for Sales, Service, and Trust&Safety teams resulting in stronger knowledge of the company and its processes.
  • Provided group and/or one-on-one cross-training to help individuals reach their full potential within their teams.
  • Coached trainees during nesting on best practices providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
  • Developed customized training materials including eLearning content.

Trust & Safety Specialist/SME/Interim Trainer

Thumbtack Shared Services Philippines, Inc.
01.2019 - 10.2020
  • Interpreted and applied platform Terms of Use and policies to accurately assess submitted content and user behavior.
  • Reviewed and assessed user-generated content which involves examining text, images, videos, and other media to determine if they violate platform policies.
  • Took appropriate action on violating content that can range from removing the content and issuing warnings to putting on hold or permanently banning user accounts.
  • Served as a primary resource or point of contact for questions, issues, and information related to the various tasks in the Trust & Safety team.
  • Provided informed opinions, recommendations, and solutions based on domain expertise of T&S processes.
  • Consulted with stakeholders who require T&S domain expertise.
  • Conducted in-person/virtual training to newbies on the different T&S tasks.

Trust & Safety Specialist (Freelancer)

Thumbtack Philippines (via Upwork Fka ODesk)
03.2014 - 12.2018
  • Interpreted and applied platform Terms of Use and policies to accurately assess submitted content and user behavior.
  • Reviewed and assessed user-generated content which involves examining text, images, videos, and other media to determine if they violate platform policies.
  • Took appropriate action on violating content that can range from removing the content and issuing warnings to putting on hold or permanently banning user accounts.
  • Identified the core message and main points and extract the most important information accurately and efficiently.
  • Wrote clear, concise, and grammatically correct snippets to convey the maximum information with minimal text.
  • Optimized snippets for search engine results pages
  • Identified and corrected mistakes in sentence structure, subject-verb agreement, pronoun usage, tense consistency, other grammatical rules, and correct punctuations.
  • Ensured all words are spelled correctly, including proper nouns and commonly misspelled words.

Business Unit Manager

Amdatex Services
12.2002 - 02.2014
  • Increased efficiency by implementing new business unit strategies and streamlining operations.
  • Managed budgets and resources effectively to achieve financial goals and maximize profitability.
  • Communicated regularly with executive leadership regarding progress updates, challenges, and achievement highlights within the unit.
  • Drove continuous improvement initiatives by soliciting feedback from employees and conducting regular reviews.
  • Mentored team members, supporting their professional growth within the organization.
  • Monitored performance metrics regularly to identify areas for improvement and drive continuous progress.
  • Evaluated employee performance and convey constructive feedback to improve skills.

Team Manager

Information Analysts Corporation
07.2000 - 10.2002
  • Led team members through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation.
  • Delivered project on a timely manner and with the required accuracy.

Team Manager

Innodata Philippines
06.1995 - 06.2000
  • Led team members through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation.
  • Delivered project on a timely manner and with the required accuracy.

Proofreader/Editor

Innodata Philippines
08.1991 - 05.1995
  • Improved document accuracy by meticulously proofreading and editing various types of content.
  • Compared two similar documents, spot differences, and make corrections based on the original copy.
  • Formatted headings and text by using HTML tags to create a logical outline of the content.
  • Utilized lists and employ paragraph tags to ensure proper spacing and readability in digital formats.
  • Used proper HTML table tags to structure tabular data.

Education

Bachelor of Arts - Mass Communication And Broadcasting

Polytechnic University of The Philippines
Manila
04-1991

Skills

  • Employee onboarding training

  • Project planning

  • Engaging presentation skills

  • Subject matter expertise

  • Materials preparation

  • Critical thinking

  • Training program development

  • Virtual training experience

Accomplishments

  • Achieved transfer of project knowledge through effectively migrating the work from the Manila facility to the India facility.
  • Attended stakeholder meetings on Quality Assurance in the US client facility and experienced first hand the actual process as it relates to the tasks in Manila.

Certification

eLearning Essentials: Instructional Design

LinkedIn - Issued July 2021


eLearning Essentials: Storyboarding

LinkedIn - Issued Jan 2021

Timeline

Enablement Trainer II

Thumbtack Shared Services Philippines, Inc.
10.2020 - 04.2025

Trust & Safety Specialist/SME/Interim Trainer

Thumbtack Shared Services Philippines, Inc.
01.2019 - 10.2020

Trust & Safety Specialist (Freelancer)

Thumbtack Philippines (via Upwork Fka ODesk)
03.2014 - 12.2018

Business Unit Manager

Amdatex Services
12.2002 - 02.2014

Team Manager

Information Analysts Corporation
07.2000 - 10.2002

Team Manager

Innodata Philippines
06.1995 - 06.2000

Proofreader/Editor

Innodata Philippines
08.1991 - 05.1995

Bachelor of Arts - Mass Communication And Broadcasting

Polytechnic University of The Philippines

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Divina Gabriel