Slack
Divina Bueno
Experienced Customer Service Representative
Sta. Cruz
Summary
Customer Service Representative supporting customers across phone, chat, and email with clear, timely issue resolution. Brings outbound calling experience from loan assistance plus a steady approach to explaining options, handling concerns, and keeping service quality aligned with QA, CSAT, and AHT goals. Recognized for reliability in a high-volume support setting and for turning customer conversations into next steps.
Overview
1
1
Language
6
6
years of professional experience
Work History
Customer Service Representative
TaskUs
03.2026 - 08.2026
- Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed escalated customer complaints, fostering positive resolutions and retention strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new staff on company policies and service protocols to enhance team performance.
- Developed and implemented process improvements that streamlined customer interaction workflows.
Content Moderator
TaskUs
04.2025 - 03.2026
- Reviewed and moderated user-generated content for compliance with community guidelines and policies.
- Collaborated with cross-functional teams to enhance content quality and user experience.
- Identified trends in flagged content to improve moderation processes and tools.
- Oversaw content review processes to ensure compliance with community guidelines and standards.
- Trained and mentored new moderators on best practices for content assessment and decision-making.
Phone, Chat and Email Support
TTEC Philippines
01.2022 - 02.2025
- Promptly responded to insurance holder. Developed highly empathetic consumer relationships and earned a reputation for delivering exceptional customer service. Awarded for being Top in Reliability, QA, CSAT and AHT performer in Q1. Regularly meet all the KPIs set by the client.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Representative
G4CE BPO Services Philippines Inc.
01.2021 - 01.2022
- Make outbound calls to offer consumers a Loan Assistance to help them pay their loans through different loan companies.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Executed sales strategies to achieve revenue targets consistently.
- Analyzed market trends to identify new business opportunities.
Education
Bachelor of Science - Information Technology
Laguna State Polytechnic University
Barangay Bubukal, Sta. Cruz, Laguna01-2020
Secondary - undefined
Felicisimo T. San Luis National High School
Barangay Bubukal, Sta. Cruz, Laguna01-2013
Elementary - undefined
Bubukal Elementary School
Barangay Bubukal, Sta. Cruz, Laguna01-2009
Skills
Communication
Time management
Scheduling appointments
Adaptability
Customer service
Attention to detail
Case documentation
Escalation management
Quality assurance
KPI tracking
CRM systems
Workforce scheduling
Software
Asana
Workspace
Calendly
Canva
Zendesk
Timeline
Customer Service Representative
TaskUs
03.2026 - 08.2026
Content Moderator
TaskUs
04.2025 - 03.2026
Phone, Chat and Email Support
TTEC Philippines
01.2022 - 02.2025
Sales Representative
G4CE BPO Services Philippines Inc.
01.2021 - 01.2022
Elementary - undefined
Bubukal Elementary School
Secondary - undefined
Felicisimo T. San Luis National High School
Bachelor of Science - Information Technology
Laguna State Polytechnic University
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Awards
Awarded for being Top in Reliability, QA, CSAT and AHT performer in Q1.