DITZEL OREHULA BOLA
Naga City
Summary
Experienced with leadership and strategic planning in high-stakes environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Track record of effective team leadership and conflict resolution, ensuring mission objectives are met.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Frontdesk Officer - OIC Manager
Citi Garden Suites Hotel
11.2022 - 07.2022
- Ensuring effecient management and overseeing daily operations
- Respond and solved guests issues and complaints in a friendly manner and emphathic way
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events such as weddings and business conferences
- Greet guest,answer phone calls,receive and deliver mails
American Diner Cashier
SM Bigg's Diner
04.2019 - 03.2020
- Smile and welcome customer warmly and help determine their orders
- Relay customers' orders to the kitchen staff
- Ensure all orders are delivered to the customers in a timely manner
- Place food orders in the appropriate bags and boxes
- Respond to customer inquiries, issue receipts, and record customer suggestions
- Clean and arrange eating, service, and kitchen spaces
- Help kitchen and dining staff when needed
Education
Bachelor of Science - Hotel and Restaurant Management
Mariners Polytechnic Colleges, Inc.
Naga City01.2019
Secondary -
Universidad de Sta. Isabel
Naga City01.2014
Primary -
Rosario V. Maramba Elementary School
Naga City01.2011
Skills
- Customer Service
- Problem Solving
- Strong work ethic
- Ability to work in a team
Certification
- BREAD AND PASTRY PRODUCTION NC11, Universidad de Sta Isabel, 02/02/19
- HOUSEKEEPING NC11, Mariners Polytechnic Colleges Inc., 11/27/15
Trainingsandseminars
- Housekeeping Department Training, NAGA LAND HOTEL, 11/22/18, 11/28/18
- Culinary Training, MARLOW NAVIGATION PHILIPPINES INC., Malate, Manila, Philippines, 05/02/17, 06/02/17
- Dining Department Training, M/V St. Francis Xavier 2GO Travel, 03/11/18, 03/15/18
References
- KRIZZA ANA LAPU-OS, COMMIS, CARNIVAL (UPL), 09063798527, krizzaanalapuos@gmail.com
- JORIM P. SUMANGID, OWNER, RAJA the GRAZING TABLE, 09951696787, Jorimoliversumangid@gmail.com
Educationalattainment
Bachelor of Science in Hotel and Restaurant Management, Mariners Polytechnic Colleges, Inc., Panganiban Drive, Naga City, 08/01/14, 05/31/19, Universidad de Sta. Isabel, Naga City, 06/01/11, 05/31/14, Rosario V. Maramba Elementary School, Naga City, 06/01/05, 05/31/11
Accomplishments
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
Timeline
Frontdesk Officer - OIC Manager
Citi Garden Suites Hotel
11.2022 - 07.2022
American Diner Cashier
SM Bigg's Diner
04.2019 - 03.2020
Bachelor of Science - Hotel and Restaurant Management
Mariners Polytechnic Colleges, Inc.
Secondary -
Universidad de Sta. Isabel
Primary -
Rosario V. Maramba Elementary School
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