Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Disona Contiga

Quezon City,00

Summary

Dynamic Operations Manager with a proven track record at Quality Hi Fuel Inc., excelling in team leadership and performance monitoring. Enhanced customer satisfaction and employee retention through effective communication and empowerment strategies. Skilled in problem-solving and operations management, driving accountability and operational efficiency across diverse teams.

Overview

18
18
years of professional experience

Work History

Operations Manager

Quality Hi Fuel Inc.
06.2019 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Executive Assistant

QPA Law Firm
03.2007 - 12.2018
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Improved office efficiency by implementing new filing systems and document management processes.

Education

Bachelor's of Elementary Education - Elementary Education

Malabon City University
Malabon, Metro Manila
04-2005

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Decision-making
  • Staff management
  • Performance monitoring

Timeline

Operations Manager

Quality Hi Fuel Inc.
06.2019 - Current

Executive Assistant

QPA Law Firm
03.2007 - 12.2018

Bachelor's of Elementary Education - Elementary Education

Malabon City University

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Disona Contiga