Disona Contiga
Quezon City,00
Summary
Dynamic Operations Manager with a proven track record at Quality Hi Fuel Inc., excelling in team leadership and performance monitoring. Enhanced customer satisfaction and employee retention through effective communication and empowerment strategies. Skilled in problem-solving and operations management, driving accountability and operational efficiency across diverse teams.
Overview
18
18
years of professional experience
Work History
Operations Manager
Quality Hi Fuel Inc.
Quezon City, Metro Manila
06.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Executive Assistant
QPA Law Firm
Quezon City, Metro Manila
03.2007 - 12.2018
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Improved office efficiency by implementing new filing systems and document management processes.
Education
Bachelor's of Elementary Education - Elementary Education
Malabon City University
Malabon, Metro Manila04-2005
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Staff management
- Performance monitoring
Timeline
Operations Manager
Quality Hi Fuel Inc.
06.2019 - Current
Executive Assistant
QPA Law Firm
03.2007 - 12.2018
Bachelor's of Elementary Education - Elementary Education
Malabon City University