Anne Michelle Discher
Online Anchor
Meycauayan City
Summary
Experienced customer service professional with over six years in hospitality and aviation industries. Skilled in ensuring safety, comfort, and satisfaction of customers. Dedicated to providing top-notch service to enhance overall customer experience.
Overview
14
14
years of professional experience
Work History
Model
Freelancer
01.2012 - Current
- Competing to beauty pageants to incorporate physical attributes, personality traits, intelligence, and talents
- Assisting and accommodating guests to their respective tables as Usherette
- Promoting clothes, vehicles, establishments, products from various brands
Online Casino Dealer
ZX Pro Technology Corporation/HR Premier
Mandaluyong
05.2021 - 06.2024
- Deal and interacts with the players.
- Runs the game according to the house rules.
Customer Service Agent (CSA) – LEAD AGENT
Philippine Airport Ground Support Solutions Inc.
Pasay City
10.2013 - 02.2020
- Airlines handled: Royal Air, Eva Airways, Thai Airways, Royal Brunei Airlines, Etihad Airways, China Southern
- (Flight Controller, Gate Lead, Check-in Agent, Baggage Control Officer, Arrival/Lost Luggage Agent, Admin Agent.)
- Aviation Service Provider
- Provides assistance and related customer services at the check-in counter, gate, and baggage areas
- Performing meet and greet, check-in, aircraft boarding and deplaning, ticketing, baggage service, public announcements
- Providing connecting flight information
- Handling of unruly, upset, and angry passengers
Education
Bachelor of Science - Tourism Management
Far Eastern University
Manila 04.2001 -
Skills
- Amadeus Reservation Essentials
- Altea-Amadeus System
- Sabre System
- Travel Sky System
- Angelite System
- Microsoft Office
- Proficient in internet research
- Adherence to organizational policies
- Experience in delivering results in stressful environments
- Skilled at prioritizing tasks simultaneously
- Brand representation
Educational Proficiency
Bachelor of Science in Tourism Management, 2013, Far Eastern University, Nicanor Reyes St. Sampaloc, Manila
Seminars Trainings Attended
- Reaching Through the Skies: A Flight Attendant Virtual Career Orientation
- Passenger Handling Airport Services
- Travel Tax Seminar
- Australian Legal Visa and Documents Seminar
- Dangerous Goods Training
- Royal Brunei Airlines Emergency Response Training
- Etihad Airways Winning Through Guest First
- UK Legal Visa and Documents Seminar
- Canadian Legal Visa and Documents Seminar
- Passenger Service Basic Course
- Sophomore Student Apprenticeship and Psychological Test for job and placement
- Puerto Princesa Tourism Seminar
Awards Certificates
- Best Dealer – Employee of the Month, 10/15/23
- Letter of Commendation – Excellent Customer Service and Commendable Dedication and Professionalism in Handling Passengers of China Eastern Airlines Charter Flight, 11/14/19
- 5 Years Service Award, 01/01/19
- BEST MUSE 2017 Holy Family Village Basketball League, Taguig City, 05/07/17
- TOP 15 FINALIST Teen Faces Ad Model Search, Music Museum, Greenhills, San Juan, 05/06/13
- Inter-sitio Basketball League 'BEST MUSE' Junior Division, Malhacan, Meycauayan City, Bulacan, 04/15/12
- 17th Marketing Plan Competition, Far Eastern University, 10/01/11
- Amadeus E-learning-Reservation Essentials, Far Eastern University, 03/01/11
- TOEIC Exam, Far Eastern University, 03/01/10
Personal Information
- Age: 31
- Height: 5’3”
- Weight: 55kgs
- Citizenship: Filipino
- Date of Birth: 08/30/93
- Marital Status: Single
Timeline
Online Casino Dealer
ZX Pro Technology Corporation/HR Premier
05.2021 - 06.2024
Customer Service Agent (CSA) – LEAD AGENT
Philippine Airport Ground Support Solutions Inc.
10.2013 - 02.2020
Model
Freelancer
01.2012 - Current
Bachelor of Science - Tourism Management
Far Eastern University
04.2001 -
Similar Profiles
NAVEEN REDDY REKULAPALLYNAVEEN REDDY REKULAPALLY
Freelancer at FreelancerFreelancer at Freelancer
Paria BagherzadehSoorbaghParia BagherzadehSoorbagh
Voice Actor at FreelancerVoice Actor at Freelancer
Suman SharmaSuman Sharma
HR Assistant at FreelancerHR Assistant at Freelancer
Alyssa Rhelyn GorreAlyssa Rhelyn Gorre
Lead Analyst at Venture Growth HubLead Analyst at Venture Growth Hub
Earvin Jun UsonEarvin Jun Uson
Senior Systems Engineer at Hewlett-Packard EnterprisesSenior Systems Engineer at Hewlett-Packard Enterprises