Diovanni Angelo Xenos Casinillo
Finance Director
Quezon City
Summary
Proactive with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice.
Overview
18
18
years of professional experience
Work History
Finance Director / Sr Finance Advisor
Teletech Customer Care
08.2022 - Current
- Enhanced stakeholder communication by producing clear, concise, and timely financial reports that supported informed decisionmaking.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sr. Finance Manager
TELETECH CUSTOMER CARE
01.2018 - 08.2022
Finance Manager/Finance Advisor
TELETECH CUSTOMER CARE
02.2016 - 01.2018
Sr. Financial Analyst
TELETECH CUSTOMER CARE
10.2011 - 02.2016
- Prepared monthly financial reports and financial impact analysis
- Consolidate and prepared monthly financial report using Hyperion and EssBase system
- Prepared weekly trending forecast against target or budget with specifics on how to improve the gap by end of month
- Customize Microsoft Excel and Access templates for adhocs or standard reporting requirements
- Prepared contract and pricing analysis for executive financial support
- Reviews production FTE requirements and non-labor requisition at program level
- Reviews with the account owner on the personnel requisition and other expense PO acquisition, to constantly aligned the account at target margins
- Reviews with the account owner opportunity to improve FTE utilization and support ratio on production floor for contribution improvement planning
- Reviews with the account owners on non-labor requisitions and its alternative options that will minimize margin impact and helps the account financially
- Prepared budget (yearly) and current estimates (monthly/quarterly)
- Prepared, reviews and uploads (hyperion uploading) budget forecast with the account owners (SVP/VP), this include reviews of the current business, pipeline opportunity and risks
- Monitors significant changes in financials and updates the hyperion forecast within the allotted bimonthly schedule -Reviews with WFM, account owners and HC on staff/FTE planning and provide financial impacts on ramp up/down scenarios to guide the best method in achieving steady state with less financial risks
- Reviews and coordinate with the accounting and finance team (revenue/AP and GL) for accurate financial bookings and reporting
- Review with the billing assurance team to maximize accuracy on the billing invoices and revenue reporting, this includes bonus and penalty provision, minimum billable relief with operation metrics requirement, changes in SOW bill rates (discounts, COLA adjustments and price changes), and correct account code threads (account code, location code, dept code)
- Reviews with AP and GL team to maximize accuracy on cost bookings, this includes reviews on recurring and non recurring accruals, site costs consistency with budget/forecast and correct account code threads (account code, location code, dept code)
Sr. Financial Analyst
Sutherland Global Services
03.2010 - 10.2011
- Prepared financial reports and financial impact analysis -Prepared weekly, quarterly and long term forecast for the program and facilitates forecasting accuracy target of +/-2-5% deviation
- Reviewed and prepared MP indent analysis on HC requirement with attainment of highest positive impact for financial target and adequacy of capacity on floor
- Prepared causal analysis on PnL performance (CVA and QBR) with deviation to planned targets and determined specific areas that had a significant negative impact and improvement
- Prepared in-depth ad hoc analysis (pricing simulation and analysis) to determine quantifiable gap on how the program operates against the pricing model
- Provided financial consultation on cost management and areas for improvement
- Provided and facilitated CIP (Contribution Improvement Plan) blueprints to programs in meeting financial goals either for short or fiscal term
- Provided cause-and-effect financial impact analysis to alternative plans for a well informed management decisions -Facilitated cost controllership and cost management on day-to-day operation
- Approver for agent and support acquisition, company or client incentive payout, team building fund release and allocation plan of shared resources
- Monitored weekly operation metrics (CSAT & QA score, AHT, abdn rate) that had a impact to penalties and risks – credit note to billings
- Facilitated in rolling out new policies and protocols to assure programs are in full compliance
- Highlights: Successfully completed FY11 fiscal year budget preparation and top performer for 2010 assessment
Financial Specialist (Accounting & Controlling)
Maersk Global Services Center
01.2010 - 03.2010
- Responsible for coordinated smooth, complete and accurate period end closing of Venezuela geo financials. -Prepares monthly P&L Analysis, Profit Center Analysis, Cost Center Analysis and TB Reconciliation
- Performs validation and reconciliation to intercompany transactions
- Performs weekly sanity check for material transactions, to determine the appropriateness of the GL account, text line and cost center used
Finance Analyst
IBM Solutions Delivery, Inc.
09.2008 - 08.2009
- Is responsible for the performance of various financial PLANNING functions such as reporting, analysis, reconciliation, planning, forecasting, control and closing
- Ensure smooth and accurate month end closing of business unit financial statements
- Ensure adequacy & validity of documentation for project based financial operations.
- Facilitate execution of billing statements, payment advises and budget requests and undertakes first level approvals for PO requisition, expense acquisition and IT service request. -Generate financial reports to ASEAN Controllers, Country Controller, CFO, Sector Leads & Project Managers
- Coordinates with finance managers & FA counterparts from other global IBM entities (SG,MY,UK,ID,AU).
- Conduct Key Controls on Operations Testing (Company’s Internal control for Sarbanes-Oxley Act) to ASEAN (cross-country KCO testing for revenue & signings and monthly Inter-LOB process testing).
- Prepare other accounting requirements such as cost, GP, variance and revenue analysis.
- Highlights: Handle the financial operation of the largest TCV (Total Contract Value) signed by IBMSD as of to date.
Sr. AP Analyst
IBM Solutions Delivery, Inc.
02.2008 - 09.2008
- Ensured continuous and on-time payments for all vendor & supplier claims (except payroll).
- Forecasted monthly dollar and peso requirement for adequate liquidity of maturing financial obligations. -Generated cash mgt
- Reports, tax reports & AP aging analysis to country tax manager & company acctg head.
- Archived & ensured the adequacy of payment voucher documentations (ei, approvals, supporting dox, etc)
- Ensured the accuracy of VAT and withholding tax apportionment of every billing claims.
- Accommodated supplier queries and concerns (ei
- Payments due dates, tax related issues, payment requirements and payment process orientation)
- Highlights: Successfully assisted accounting migration to KL, Malaysia and facilitated 2004 Tax Review Report.
Project Accountant
AID-LIFE INC
12.2005 - 08.2007
- Ensured reliable & accurate financials in project closing.
- Facilitated budget forecast in planning phase of the program.
- Generated financial reports for audit activity by the USAID and The Asia Foundation.
- Handled financial operations of 17 projects and 3 regional programs for 9 cities/municipalities.
Education
Professional License (Passed Board/Bar/Professional License Exam) in Finance/Accountancy/Banking - Accountancy
Saint Columban College
Skills
Financial Forecasting
undefinedAccomplishments
- Finance Director: Launched a newly develop team "Insights Team". Currently supervised 3 staff members and planned to 5 staff members. New processes introduced; Scorecard Hyperion data maintenance (aside from consolidation), Pricing/Deal realization, Red Accounts monitoring, COLA analysis. Standardized and initiated improvements; CashFlow analysis/reporting, Monthly Business Review for executive committee, Board Earning Deck, Forecasting/Budget Presentation, Overall Risk and Opportunities assessment/consolidation
- Sr Finance Manager: Overhauled the core processes (forecasting/reporting/analytics) and achieved the lowest attrition among peers. Improved and introduced financial modelling that satisfies a highly dynamic and variable Healthcare portfolio; reduction of turn around time in forecasting cycles and analytics (from a couple of days to 24 hours). Assisted pricing analytics during the huge shift in US minimum wage (all related wage rate/bill rate adjustment were covered by the team).
- Manager / Finance Advisor: Stabilized relationship with the new SVP in operations, reduced team size requirements from 3 to 2, and introduction of margin level monitoring in the weekly scorecard.
- Sr Financial Analyst: branded as a "One Stop Shop" by the VP in operations and recognized as top 65 global performer (all paid expenses in Disney World Florida)
Timeline
Finance Director / Sr Finance Advisor
Teletech Customer Care
08.2022 - Current
Sr. Finance Manager
TELETECH CUSTOMER CARE
01.2018 - 08.2022
Finance Manager/Finance Advisor
TELETECH CUSTOMER CARE
02.2016 - 01.2018
Sr. Financial Analyst
TELETECH CUSTOMER CARE
10.2011 - 02.2016
Sr. Financial Analyst
Sutherland Global Services
03.2010 - 10.2011
Financial Specialist (Accounting & Controlling)
Maersk Global Services Center
01.2010 - 03.2010
Finance Analyst
IBM Solutions Delivery, Inc.
09.2008 - 08.2009
Sr. AP Analyst
IBM Solutions Delivery, Inc.
02.2008 - 09.2008
Project Accountant
AID-LIFE INC
12.2005 - 08.2007
Professional License (Passed Board/Bar/Professional License Exam) in Finance/Accountancy/Banking - Accountancy
Saint Columban College
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