DIOSDADO S. HALOS JR.
Caloocan City
Summary
Dynamic leader with a proven track record at Afni Philippines, adept in coaching and leading team meetings. Excelled in fostering interdepartmental cooperation and driving continuous improvement. Skilled also in Critical thinking and has a great decision making skills. Exposed to higher positions for years (OM, CSM), I have a history of motivating teams to exceed performance goals through innovative training and development programs.
Overview
11
11
years of professional experience
Work History
Team Leader
Afni Philippines
03.2017 - Current
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Motivated team members through recognition programs and performance-based incentives.
- Oversaw training and development programs to enhance team skills and knowledge.
- I was also exposed to different managerial positions for my developmental plan (Operations Manager, Client Services Manager, Project Manager)
Customer Care Specialist
Concentrix Manila
05.2014 - 02.2017
- Educated customers where applicable to alleviate need for future contact.
- Created detailed documentation of all customer interactions and transactions.
- Audited customer account information to identify issues and develop solutions.
Technical Support
Convergys
01.2014 - 05.2014
- Provided technical support for customers when needed.
- Provided technical support for customers' inquiries.
- Provided technical support when necessary during customer interactions.
Education
B.S. - NURSING
CAPITOL MEDICAL CENTER COLLEGES
Quezon City01.2012
B.S. - NURSING
TRINITY UNIVERSITY OF ASIA
Quezon City01.2009
Secondary -
SANTA LUCIA ACADEMY
Santa Lucia, Ilocos Sur01.2008
Primary -
SANTA CRUZ CENTRA SCHOOL
Santa Cruz, Ilocos Sur01.2004
Skills
- Coaching
- Mentoring
- Leading team meetings
- Call center operations
- Team supervision
- Leadership
- Team building
- Client support
References
- Marianne Guadalupe Barroga, Associate Director, 09175157311
- Kathleen Ann Alo, Operations Manager, 09171640096
- Wendy Verano, Senior Team Leader, 09672557819
Specialskillsandinterests
- Computer Literate (MS Office applications)
- Great Listening Skills
- Great leadership skills
- Good Command of English Language
- Competitive in a healthy way
- Eager to learn new things and grow by understanding failures and taking actions to correct them
- Multitasking skills
- Good team player, friendly and accommodating
- Exposed to client-facing roles which improved communication, decision making, and critical skills
Personal Information
- Age: 32
- Place of Birth: Ilocos Sur
- Height: 5'6"
- Date of Birth: 02/01/92
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Team Leader
Afni Philippines
03.2017 - Current
Customer Care Specialist
Concentrix Manila
05.2014 - 02.2017
Technical Support
Convergys
01.2014 - 05.2014
B.S. - NURSING
CAPITOL MEDICAL CENTER COLLEGES
B.S. - NURSING
TRINITY UNIVERSITY OF ASIA
Secondary -
SANTA LUCIA ACADEMY
Primary -
SANTA CRUZ CENTRA SCHOOL
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