Summary
Overview
Work History
Education
Timeline
Generic

Dioscoro A. Pajo III

Customer Service Specialist
Cagayan de Oro City

Summary

Experienced customer service professional with a 12-year track record in supporting a wide range of clients. Specializes in providing outstanding service, implementing creative solutions to challenges, and nurturing long-term customer connections. Committed to driving customer satisfaction and retention through proactive engagement.

Overview

15
15
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative

Qualfon Philippines Inc
02.2025 - 07.2026
  • Resolved customer inquiries efficiently to enhance satisfaction and retention.
  • Processed order requests and facilitated timely service delivery to ensure customer needs were met.

Fraud Detection Specialist

Foundever
03.2023 - 04.2024
  • Analyzed transaction patterns to identify potential fraud risks and irregularities.
  • Conducted thorough investigations of flagged activities, ensuring accurate documentation of findings.

Customer Service Representative

Ubiquity Philippines
04.2022 - 01.2023
  • Guided customers through procedures for activating new cards
  • supplied account information upon request
  • facilitated replacement card processing as necessary.

Email Specialist

Concentrix Philippines
01.2021 - 04.2022
  • Addresses inquiries from customers and clients
  • Resolved customer complaints efficiently to maintain high levels of satisfaction.

Customer Service Representative

Teledirect Telecommerce Inc
01.2017 - 11.2018
  • delivered exceptional customer service by assisting callers with booking arrangements and requests
  • assisting host in maintaining strong relationships

Customer Service Representative

Concentrix Philippines
04.2016 - 03.2017
  • processed dealer order requests
  • ensured all requests were handled properly.

Inbound Collection Specialist

Afni Philippines
01.2015 - 01.2016
  • Resolved customer issues by analyzing accounts and recommending tailored payment solutions.
  • Developed streamlined processes to enhance account tracking and follow-up efficiency.

Customer Service Representative

Foundever Philippines
05.2011 - 10.2014
  • Enhanced customer satisfaction through effective resolution of inquiries and complaints.
  • Developed and implemented best practices for handling customer interactions efficiently.

Education

Bachelor Of Science - Education

Phinma Cagayan De Oro College
Cagayan De Oro City
06.2001 - 04.2003

Timeline

Customer Service Representative

Qualfon Philippines Inc
02.2025 - 07.2026

Fraud Detection Specialist

Foundever
03.2023 - 04.2024

Customer Service Representative

Ubiquity Philippines
04.2022 - 01.2023

Email Specialist

Concentrix Philippines
01.2021 - 04.2022

Customer Service Representative

Teledirect Telecommerce Inc
01.2017 - 11.2018

Customer Service Representative

Concentrix Philippines
04.2016 - 03.2017

Inbound Collection Specialist

Afni Philippines
01.2015 - 01.2016

Customer Service Representative

Foundever Philippines
05.2011 - 10.2014

Bachelor Of Science - Education

Phinma Cagayan De Oro College
06.2001 - 04.2003
Dioscoro A. Pajo IIICustomer Service Specialist