Summary
Overview
Work History
Education
Skills
Timeline
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Brooks Niña Abad

Brooks Niña Abad

Saint Lawrence St. La Guardia Lahug

Summary

Goal-driven Trainer, successful in working with both experts and leadership to develop an interesting and successful learning plan. Bringing experience assessing training needs and conceptualizing training materials. Energetic training and development professional versed in developing and implementing training initiatives to improve performance.

Overview

6
6
years of professional experience

Work History

Trainer

Teleperformance
Cebu
10.2022 - Current
  • Created multimedia presentations with PowerPoint and video conferencing tools.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Monitored, evaluated and recorded training initiative effectiveness
  • Trained newly hired top talent to fill key positions and maximize productivity.

Customer Service Representative

Teleperformance
Cebu
11.2018 - 10.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Education

High School Diploma -

BMNHS
Barili, Cebu
03-2006

Barili Central School
Barili, Cebu
03-2002

Some College (No Degree) - Mass Communication

University of San Jose Recoletos
Cebu City

Skills

  • Presentation design
  • Customer service
  • Problem solving
  • Performance metrics
  • Team collaboration
  • Employee training
  • Client communication
  • Online instruction
  • Multitasking

Timeline

Trainer

Teleperformance
10.2022 - Current

Customer Service Representative

Teleperformance
11.2018 - 10.2022

High School Diploma -

BMNHS

Barili Central School

Some College (No Degree) - Mass Communication

University of San Jose Recoletos

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Brooks Niña Abad