Dionilyn Go
Customer Service Advocate/ Administrative Officer
Quezon City
Summary
Motivated professional with extensive experience in customer service, office management and administrative tasks. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Administrative Officer
DWC Manila/ Rschooltoday
Texas
6 2022 - 8 2024
- Standardized office structures and processes to promote collaboration and increased performance
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Contributed to successful projects by providing essential administrative support and resource management.
Delivery Coordinator
Canon Business Service Centre Philippines (Plush Think Sofas)
04.2016 - 06.2022
- Obtained all pertinent information on orders including product specifications along with delivery address, date and contact information
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Scheduled deliveries, monitored progress and communicated updates to customers.
Customer Service Representative
Convergys Philippines (Telstra Australia)
01.2014 - 02.2016
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Specialist/Travel Flight Reservation Officer
Sitel Philippines (Virgin Mobile and Virgin Australia)
05.2007 - 04.2013
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts
- Provided schedule, routing and fare information to assist customers with ticket purchases.
Customer Service Representative
Dell USA
01.2006 - 06.2006
- Delivered prompt service to prioritize customer needs
- Investigated and resolved customer inquiries and complaints quickly
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
Associate of Science - Computer Secretarial And Office Technology
Nova Computer College
Philippines 06.2001 - 06.2003
Skills
Administrative Support
Microsoft Office Suite
Computer Proficiency
Customer Service
Office Management
Time Management
References
References available upon request
Certification
EF SET - https://cert.efset.org/bXmUTh
Timeline
EF SET - https://cert.efset.org/bXmUTh
08-2024
Delivery Coordinator
Canon Business Service Centre Philippines (Plush Think Sofas)
04.2016 - 06.2022
Customer Service Representative
Convergys Philippines (Telstra Australia)
01.2014 - 02.2016
Customer Service Specialist/Travel Flight Reservation Officer
Sitel Philippines (Virgin Mobile and Virgin Australia)
05.2007 - 04.2013
Customer Service Representative
Dell USA
01.2006 - 06.2006
Associate of Science - Computer Secretarial And Office Technology
Nova Computer College
06.2001 - 06.2003
Administrative Officer
DWC Manila/ Rschooltoday
6 2022 - 8 2024
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