Dionel Cananga

Chez Gingy Restaurant

• Handling birthday parties celebrated at Dreamplay from set up of events to pull out
• Managed multiple tasks including guest table serving, cashier, and bartending
• Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
• Maintained clean and organized dining areas for optimal guest experience.
• Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
• In charge for ordering of items in the restaurant especially beverages and general stocks
• Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
• Handling casino VIP patrons for their Dreamplay experience in the restaurant
• Tasked to input daily revenue reports and itemized sales to be forwarded after end of shift to F&B bosses
• Assigned to organize the tip template
• Trained in making Restaurant offerings, Fact Sheets, Post Mortem Report and P&L Report.

Melco Resorts and Loyalty Marketing

• Assisting gaming patrons on their registration for membership
• Informing patrons regarding Casino promotions, upcoming events, membership entitlements and giveaways
• Awarding of gaming points and complementary vouchers to casino players
• Booking room reservation for VIP patrons and other casino guests
• Assigning free car service to pickup vip patrons from airport to property and transport back to anywhere around Manila areas
• Answer all inquiry regarding Casino playing
• Generate several reports for Casino total room reservation, no show guests and cancelled reservation
• Settlement of pending bills for casino player made in restaurants or other casino outlets
• Voiding the wrong settlements made by Hosts in issuing casino voucher/ coupons
• Monitoring of casino stocks for Giveaways and freebies
• Handling complaints, points disputes and other casino problems
• And other clerical tasks

Service Bar

• Handle substantial crowd of gamers in busy periods, delivering prompt service
• Offered complimentary food and drinks to guests within assigned section
• Exhibits exceptional multitasking skills, overseeing various gaming tables concurrently
• Elevate guest experience through proactive anticipation of needs
• Ensured gaming patrons experienced both game enjoyment and service satisfaction

Service Bar

• Handle substantial crowd of gamers in busy periods, delivering prompt service
• Offered complimentary food and drinks to guests within assigned section
• Exhibits exceptional multitasking skills, overseeing various gaming tables concurrently
• Elevate guest experience through proactive anticipation of needs
• Ensured gaming patrons experienced both game enjoyment and service satisfaction

Banquets, Raffles and Fairmont Makati

• I was the Buffet Man maintaining the organization of food, lay out and set up of buffet area. The eyes and ears of culinary team for running low items.
• As a server, I maintain the cleanliness and organization of dining table for a pleasant atmosphere of guest.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Assisted in training new waitstaff, sharing best practices and improving overall team performance.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.