Diona Gay Vergara
Bacolod City, Province Of Negros Occidental,NEC
Summary
Dynamic office assistant with a proven track record at Government, enhancing efficiency through exceptional organizational skills and customer service. Adept at data entry and fostering positive client relationships, I streamlined processes and improved satisfaction, contributing to a collaborative work environment. A dedicated team player committed to excellence in administrative support.
Overview
10
10
years of professional experience
Work History
Office Assistant
Government
01.2016 - 01.2025
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Expedited document processing with accurate data entry and timely filing.
Bank Teller Intern
PNB
03.2015 - 07.2015
- Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined teller processes, identifying areas for improvement and suggesting solutions to enhance efficiency.
- Provided exceptional service to diverse clientele, fostering long-lasting relationships between customers and the bank.
- Participated in regular training sessions to stay updated on banking regulations, product offerings, and customer service best practices.
- Facilitated smooth account maintenance tasks such as updating personal information or issuing replacement debit cards upon request.
Education
Bachelor of Science - Business Administration And Management
BUSINESS
San Carlos, Province Of Negros Occidental, Philippines03-2016
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Administrative support
- Resourceful
Languages
Japanese
Elementary (A2)
Timeline
Office Assistant
Government
01.2016 - 01.2025
Bank Teller Intern
PNB
03.2015 - 07.2015
Bachelor of Science - Business Administration And Management
BUSINESS
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