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Dioleza DIOCAREZA
VIRTUAL ASSISTANT
Labo,CAN
Work Preference
Summary
Dynamic administrative professional with extensive experience in office management and HR support. Expertise in managing confidential records, enhancing customer service, and streamlining recruitment processes. Committed to fostering a collaborative work environment and contributing to organizational success through efficient operations.
Overview
6
6
years of professional experience
Work History
Business Center Representative
Converge ICT Solutions, INC.
01.2024 - 06.2025
- Addressed client complaints and resolved issues, improving customer satisfaction.
- Supported customers in processing service requests and documentation, enhancing service efficiency.
- Coordinated internal communication between departments.
- Maintained and updated filing systems (physical and electronic).
- Performed accurate data entry and documentation tracking.
- Ensured confidentiality of sensitive business and client records.
Branch Officer / Manager
FUNDLINE FINANCE CORPORATION
01.2021 - 06.2023
- Directed operational aspects of branch, including customer service, human resources, and administration, ensuring profitability and compliance with company policies.
- Recruited and selected potential talents for the branch.
- Coached and mentored employees, fostering growth and supporting career development.
- Maintained control and safekeeping of loan documents and operational supplies, ensuring readiness and compliance.
- Managed office documentation, filing systems, and confidential records.
- Assisted management in employee documentation and contract preparation.
- Prepared reports, memos, and official correspondence.
Branch Secretary
FUNDLINE FINANCE CORPORATION
08.2019 - 12.2020
- Coordinated meetings and scheduled appointments to support branch management's operational needs.
- Provided administrative support to branch manager and senior staff to facilitate workflow.
- Streamlined daily office operations and organized filing systems for efficiency.
- Prepared reports and documentation for effective internal and external communications.
- Managed office supply inventory and ordered items to maintain necessary stock levels.
- Assisted clients with inquiries, providing timely information on services.
Education
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - Human Resource Management
CAMARINES NORTE STATE COLLEGE
DAET CAM NORTE PHILIPPINES 04-2019
Skills
- Recruitment coordination
- Applicant screening
- HR records management
- Confidential information handling
- Customer relationship management
- Administrative support and office management
- Calendar and email management
- Inbox organization
- Microsoft Office and Google Workspace
- Zoom and Apolloio
- Customer service excellence
Languages
- Filipino
- English
Timeline
Business Center Representative
Converge ICT Solutions, INC.
01.2024 - 06.2025
Branch Officer / Manager
FUNDLINE FINANCE CORPORATION
01.2021 - 06.2023
Branch Secretary
FUNDLINE FINANCE CORPORATION
08.2019 - 12.2020
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - Human Resource Management
CAMARINES NORTE STATE COLLEGE