DIOGENES OFIAZA

Work History

Head Sales and Business Development

Deci AI

08.2023 - 04.2024

Plan and execute the company’s Go To Market Strategy.
Ensure that the team is meeting the daily/monthly KPIs.
Meet the quarterly goals.
Recruitment.
Resolved problems, improved operations and provided exceptional service.

Head Sales and Business Development

Dealtale, A Vainai Company

08.2023 - 05.2024

Accomplished Head of Sales Development with proven track record of driving revenue growth and building high-performing teams
Consistently achieved performance goals set by the stakeholders
Strategic leader adept at formulating and executing sales strategies, optimizing processes, and fostering client relationships
Expertise in mentoring and motivating teams to exceed targets while consistently delivering exceptional results
Implemented innovative business development strategies to increase customer base and expand market share
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
Implemented creative sales training techniques for new and existing staff to increase revenue and overall success
Collaborated with sales and marketing departments to support client acquisition
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
Enhanced profitability by developing pipelines utilizing marketing and sales strategies
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Key Account Manager APAC

Garrets International

04.2019 - 12.2020

Built and maintained strong client relationships to drive business growth
Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities
Developed thorough understanding of key clients' needs and requirements to prepare customized solutions
Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans
Developed and delivered presentations to key customers to position products and services
Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment
Improved account management by predicting potential competitive threats and outlining proactive solutions
Supported sales and reporting for large and medium-sized accounts
Created sales forecasts to target daily, monthly and yearly objectives
Analyzed sales and customer data to identify trends and opportunities for increased profitability
Analyzed key competitors to respond to competitive threats
Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction
Analyzed sales to manage life cycle of product, inventory models and selling rates
Conducted economic and demographic research and analysis to produce critical reports
Positioned global capabilities to expand market share
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
Met with customers to discuss and ascertain needs, tailor solutions and close deals
Built relationships with customers and community to promote long term business growth
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
Performed effectively in self-directed work environment, managing day-to-day operations and decisions
Identified new business opportunities through cold calling, networking, marketing and prospective database leads
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Quoted prices, credit terms and other bid specifications
Met existing customers to review current services and expand sales opportunities
Contributed to team objectives in fast-paced environment
Attended monthly sales meetings and quarterly sales trainings
Negotiated prices, terms of sales and service agreements
Achieved or exceeded company-defined sales quotas
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Developed and maintained strong working relationships with professionals within assigned territory
Selected correct products based on customer needs, product specifications and applicable regulations
Monitored service after sale and implemented quick and effective problem resolutions
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
Developed, maintained and utilized diverse client base
Built diverse and consistent sales portfolio.

Senior Customer Success Manager

ServiceSource

10.2018 - 03.2019

Established strong relationships with key customers, resulting in increased customer loyalty
Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues
Conducted training and mentored team members to promote productivity and commitment to friendly service
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
Monitored customer progress and addressed customer inquiries with timely and accurate updates
Created and maintained comprehensive customer success documentation for internal and external use
Generated reports and communicated results to stakeholders to provide insights into customer success
Collaborated with sales and product teams to address customer success objectives
Utilized customer feedback to inform changes and improvements to customer success plans
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
Analyzed customer data to identify trends and develop strategies to improve customer success metrics
Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Leveraged data and analytics to make informed decisions and drive business improvements.

VP of Sales and Business Development

NetDmand

05.2017 - 10.2018

Drove company branding efforts to increase market presence and brand recognition
Continually evaluated marketplace trends and oversaw gathering of competitive intelligence within markets and across service lines
Created strategic service roadmaps for new initiatives
Supported business development efforts and coordinated with marketing team on special campaigns
Managed 10-member marketing team comprised of graphic artists, CRM administrator and marketing coordinators
Enhanced profitability by developing pipelines utilizing marketing and sales strategies
Built relationships with customers and community to establish long-term business growth
Resolved problems with high-profile customers to maintain relationships and increase return customer base
Managed accounts to retain existing relationships and grow share of business
Managed revenue models, process flows, operations support and customer engagement strategies
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Summary

Overview

Work History

Head Sales and Business Development

Head Sales and Business Development

Key Account Manager APAC

Senior Customer Success Manager

VP of Sales and Business Development

Education

Bachelor of Science - Computer Science

Skills

City

State

Zip

Street

Timeline

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