DIOGENES OFIAZA
Pasig City
Summary
Talented Business Development Executive brings high-level business, marketing and sales acumen. Drives competitive growth through proactive relationship building and pursuit of business opportunities. Savvy to industry trends, practices and customer demands.
Overview
7
7
years of professional experience
Work History
Head Sales and Business Development
Deci AI
Remote
08.2023 - 04.2024
- Plan and execute the company’s Go To Market Strategy.
- Ensure that the team is meeting the daily/monthly KPIs.
- Meet the quarterly goals.
- Recruitment.
- Resolved problems, improved operations and provided exceptional service.
Head Sales and Business Development
Dealtale, A Vainai Company
Remote
08.2023 - 05.2024
- Accomplished Head of Sales Development with proven track record of driving revenue growth and building high-performing teams
- Consistently achieved performance goals set by the stakeholders
- Strategic leader adept at formulating and executing sales strategies, optimizing processes, and fostering client relationships
- Expertise in mentoring and motivating teams to exceed targets while consistently delivering exceptional results
- Implemented innovative business development strategies to increase customer base and expand market share
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success
- Collaborated with sales and marketing departments to support client acquisition
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Key Account Manager APAC
Garrets International
On-Site/Hybrid
04.2019 - 12.2020
- Built and maintained strong client relationships to drive business growth
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans
- Developed and delivered presentations to key customers to position products and services
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment
- Improved account management by predicting potential competitive threats and outlining proactive solutions
- Supported sales and reporting for large and medium-sized accounts
- Created sales forecasts to target daily, monthly and yearly objectives
- Analyzed sales and customer data to identify trends and opportunities for increased profitability
- Analyzed key competitors to respond to competitive threats
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction
- Analyzed sales to manage life cycle of product, inventory models and selling rates
- Conducted economic and demographic research and analysis to produce critical reports
- Positioned global capabilities to expand market share
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
- Built relationships with customers and community to promote long term business growth
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Quoted prices, credit terms and other bid specifications
- Met existing customers to review current services and expand sales opportunities
- Contributed to team objectives in fast-paced environment
- Attended monthly sales meetings and quarterly sales trainings
- Negotiated prices, terms of sales and service agreements
- Achieved or exceeded company-defined sales quotas
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Developed and maintained strong working relationships with professionals within assigned territory
- Selected correct products based on customer needs, product specifications and applicable regulations
- Monitored service after sale and implemented quick and effective problem resolutions
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Developed, maintained and utilized diverse client base
- Built diverse and consistent sales portfolio.
Senior Customer Success Manager
ServiceSource
10.2018 - 03.2019
- Established strong relationships with key customers, resulting in increased customer loyalty
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Monitored customer progress and addressed customer inquiries with timely and accurate updates
- Created and maintained comprehensive customer success documentation for internal and external use
- Generated reports and communicated results to stakeholders to provide insights into customer success
- Collaborated with sales and product teams to address customer success objectives
- Utilized customer feedback to inform changes and improvements to customer success plans
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Leveraged data and analytics to make informed decisions and drive business improvements.
VP of Sales and Business Development
NetDmand
05.2017 - 10.2018
- Drove company branding efforts to increase market presence and brand recognition
- Continually evaluated marketplace trends and oversaw gathering of competitive intelligence within markets and across service lines
- Created strategic service roadmaps for new initiatives
- Supported business development efforts and coordinated with marketing team on special campaigns
- Managed 10-member marketing team comprised of graphic artists, CRM administrator and marketing coordinators
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies
- Built relationships with customers and community to establish long-term business growth
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Managed accounts to retain existing relationships and grow share of business
- Managed revenue models, process flows, operations support and customer engagement strategies
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
Bachelor of Science - Computer Science
03.1994
Skills
Lead Pipeline Development
Sales Expertise
Training and Development
Account and Territory Management
Enterprise Sales
Digital Sales
Strategic Networking
Conflict Resolution
City
Manila
State
Philippines
Zip
1610
Street
Pasig City
Timeline
Head Sales and Business Development - Deci AI
08.2023 - 04.2024
Head Sales and Business Development - Dealtale, A Vainai Company
08.2023 - 05.2024
Key Account Manager APAC - Garrets International
04.2019 - 12.2020
Senior Customer Success Manager - ServiceSource
10.2018 - 03.2019
VP of Sales and Business Development - NetDmand
05.2017 - 10.2018
University of Sto. Tomas - Bachelor of Science, Computer Science