DINI DORA PETKUNGHA OBEN

• Conducted outbound calls to approximately 100 customers daily.

• Scheduled appointments for clients to speak with insurance specialists.

• Provided customers with information regarding insurance services and offerings.

• Maintained professional communication and accurate customer records.

• Built rapport with customers and handled inquiries effectively.

• Worked in a fast-paced environment while meeting daily targets.

• Made approximately 60 outbound calls daily to Canadian optical clinics.

• Coordinated and scheduled appointments for clinics to receive information about eye drop products.

• Maintained detailed call records and appointment schedules.

• Communicated professionally with healthcare offices and decision-makers.

• Assisted in maintaining strong client relationships through consistent follow-up.

• Efficiently handle customer charge point queries in regards to their home electric chargers and public charge point chargers.
• Utilize ticketing tools to track and document all cases accordingly.
• Handling customers emotional and functional loyalty and creating good rapport with customers.
• Maintaining a healthy and courteous attitude towards customers on every single call regardless of the scenario.

• Verifying 70+ requests daily and providing prompt comprehensive virtual concierge services in French and English, including entry and exit access to companies, residencies and autoports via intercom chats.
• Utilizing CRM systems to document client interactions, manage requests, create tickets and generate detailed reports, consistently exceeding performance metrics, including response time and client satisfaction scores.

• Provided prompt and courteous support in French and English to customers with inquiries, network connectivity issues, troubleshooting, account issues and other related issues via Calls, Emails and Live video chats resolving an average of 65 complaints daily, achieving a 95% client satisfaction rate.
• Responded promptly to inbound leads through phone, email, and chat channels, negotiating deals, closing sales deals and assisting customers with product inquiries, service upgrades, and billing issues.

• Resolved multiple complex customer issues promptly, including software and technical issues and provided first-line support for a user base of 5 million clients.
• Resolved an average of 75 tickets per day and escalated unresolved issues to the appropriate internal teams, achieving a 98% first-contact resolution rate.
• Educated customers on company policies, available offers, product features, benefits, and usage to enhance their overall experience and satisfaction.