Summary
Overview
Work History
Education
Skills
Custom
Interests
Timeline
Generic
Dina Celestial

Dina Celestial

Mandaue City,Cebu

Summary

Customer Financial Service professional with a background in education and customer support. Achieved service time and quality targets while developing a strong knowledge of industry trends and process improvements. Focused on enhancing customer satisfaction and driving operational excellence.

Overview

9
9
years of professional experience

Work History

Customer Financial Service

SYNCHRONY FINANCIAL
01.2024 - 09.2026
  • Achieved service time and quality targets.
  • Developed excellent working knowledge of industry trends and improvements in processes.

Technical Support Representative

SYKES
11.2021 - 01.2023
  • Utilised diagnostic tools and software to identify root causes of technical issues, accelerating problem resolution.
  • Engaged customers with targeted questions during troubleshooting to clarify issues and enhance resolution accuracy.

Customer Service Representative

WIPRO
07.2020 - 10.2021
  • Maintained working knowledge of available products and services for enhanced customer service.
  • Met demands of high-volume customer enquiries and exceeded performance targets.

ESL Teacher

Winkey Online English Academy
09.2018 - 08.2019
  • Utilised multimedia resources and educational technology to create engaging and effective learning experiences for students.

ESL Teacher

K & P Global Tech
10.2017 - 08.2018
  • Adapted teaching materials to meet the diverse needs of international learners.

Education

Bachelor of Science - Elementary Education

Benedicto College
Mandaue City, Cebu, Philippines
01-2020

Skills

  • Customer relationship management
  • Customer engagement
  • Customer feedback analysis
  • Technical troubleshooting
  • Data analysis
  • Process improvement
  • Project planning and coordination
  • Email management
  • Calendar Management
  • Communication Skills

Custom

  • P.I.O External of the Peer Facilitators' Circle, 2016-06-01, 2020-04-30
  • Attended Work Ethics Seminar for Students
  • Attended Symposium for Violence against Women
  • Attended Career Talk by Job Street

Interests

  • Watching documentary films
  • Playing badminton and volleyball
  • Painting

Timeline

Customer Financial Service

SYNCHRONY FINANCIAL
01.2024 - 09.2026

Technical Support Representative

SYKES
11.2021 - 01.2023

Customer Service Representative

WIPRO
07.2020 - 10.2021

ESL Teacher

Winkey Online English Academy
09.2018 - 08.2019

ESL Teacher

K & P Global Tech
10.2017 - 08.2018

Bachelor of Science - Elementary Education

Benedicto College
Dina Celestial