Dina Hacgud
Fraud Specialist II - Credit Abuse Portfolio
Pasig,Philippines (+63)
Summary
Motivated Fraud Specialist touting six years of expertise investigating suspicious activity for credit and debit cards. Relentless professional known for working hard to determine risk levels. Promoting exemplary talents in reviewing accounts and identifying issues.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Credit Abuse Portfolio
JP Morgan Chase & Co.
12.2019 - Current
- Analyzed customer data such as credit report, payment details and account activities to determine and close accounts depending on findings.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Conducted research, gathered information from multiple sources and presented results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
EMOB
JP Morgan Chase & Co.
09.2018 - 11.2019
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity for new accounts.
- Contacted customers directly to verify application or activity and
- Contacted customers directly to verify application or activity and minimize impacts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
KANA
JP Morgan Chase & Co.
04.2018 - 08.2018
- Identified issues, analyzed information and communicated solutions to problems with clients and prospects using correct branding and terminology and confirmed clear customer comprehension.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
Fraud Specialist II - Customer Protection Group
JP Morgan Chase & Co.
11.2016 - 04.2018
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Provided exemplary level of customer service to clients and company personnel.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Fraud Specialist (FCC)
JP Morgan Chase & Co.
Taguig
11.2015 - 11.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed cases credit card fraud.
- Exceeded goals through effective task prioritization and great work ethic.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
Education
Diploma in Information Technology -
System Technology Institute
Baguio City 06.2009 - 03.2011
Skills
Creative problem solving
Professional telephone demeanor
Multitasking Abilities
Teamwork and Collaboration
Attention to Detail
Data Entry
Critical Thinking
MS Office
Decision Making
Timeline
Credit Abuse Portfolio
JP Morgan Chase & Co.
12.2019 - Current
EMOB
JP Morgan Chase & Co.
09.2018 - 11.2019
KANA
JP Morgan Chase & Co.
04.2018 - 08.2018
Fraud Specialist II - Customer Protection Group
JP Morgan Chase & Co.
11.2016 - 04.2018
Fraud Specialist (FCC)
JP Morgan Chase & Co.
11.2015 - 11.2016
Diploma in Information Technology -
System Technology Institute
06.2009 - 03.2011