Dina Cuestas
Caloocan City, Metro Manila,00
Summary
Detail-oriented administrative support specialist with extensive experience in customer service and data processing. Expertise in time management and team collaboration, consistently improving service efficiency and contributing to sales growth.
Overview
14
14
years of professional experience
Work History
Crew Accounts Assistant
Marlow Navigation Phils. Inc.
Malate, Metro Manila, Philippines
06.2015 - 01.2025
- Responsible in checking and submission of onboard seafarer's Allotment order to respective Principals thru Principal's database for monthly allotment payroll purposes.
- Responsible in preparation and verification of Allotment Order with Beneficiary's consent, scanning and uploading of consent to Allotment database. Ensure that standard policies, Principal requirement & EU General Data Protection Regulation (GDPR) compliance are met, same all related Allotment Order documents are collected to crew prior dispatched.
- Responsible in the computation of seafarer's monthly allotment considering all crew deductions which includes all loan payments/ loan agreement, travel allowances, cash ashore-Medical insurance, cash ashore-STCW, AMOSUP, SSS Salary Loans, minus balance and various types of scholarship deductions if any.
- Monthly reconciliation of the crew cash loan/ travel allowance cash ashore.
- Participates in conducting Pre-Departure Briefing (PDB) to joining crew.
Customer Service Representative
Bank of the Philippine Islands
Makati City, Metro Manila, Philippines
09.2010 - 04.2015
- Resolved customer inquiries efficiently through phone and email communication.
- Processed transactions accurately, ensuring compliance with banking regulations.
- Provided product information and account support to enhance customer satisfaction.
- Collaborated with team members to streamline service procedures, improving response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Science - Business Management
University of The East
Caloocan City, Metro Manila, Philippines03.2010
High School Diploma -
Doña Teodora Alonzo High School
Manila03.2005
Skills
- Time management
- Attention to detail
- Team collaboration
- MS office
- Administrative support
- Customer service
- Data processing
Timeline
Crew Accounts Assistant
Marlow Navigation Phils. Inc.
06.2015 - 01.2025
Customer Service Representative
Bank of the Philippine Islands
09.2010 - 04.2015
Bachelor of Science - Business Management
University of The East
High School Diploma -
Doña Teodora Alonzo High School