Dimpol Murillo
Cebu City, Province Of Cebu
Summary
Innovative individual offering diverse skills in scripting, testing and administration. Critical thinker with clear communication style. Proactive technical support specialist with experience in high-pressure team environments. Adept at resolving time critical issues to restore core systems. Personable operator with extensive experience troubleshooting computer software applications. Skilled in managing high-volume ticketing systems. Accomplished support professional delivering reliable information and communications technology assistance. Resolved issues quickly and accurately through focused troubleshooting. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SAP System Personnel
King Yuan Electronics Corp
08.2016 - 11.2019
- Document the delivery of the total quantity of material specified in a scheduling agreement item
- Track the order to provide the customers with information on the current status of inbound deliveries and shipments
- Print/re-print the Handling Unit labels
- Document detailed data for the delivery of the total quantity of material specified in a scheduling agreement item
Assistant Operator/C-ken Inspector
Innolux Corporation
03.2014 - 01.2016
- Interpret quality assurance standards of the TV display (all sizes)
- Inspect the C-ken visual and D-ken physical appearance of lenses and TV display
- Provide necessary output within the required output
- Create documentation based on the result provided during the inspection
- Support other departments (SMT/Cassette/PCB) when needed
Support Executive
Talent2 Zapper / iZapp Cebu Corporation
08.2011 - 09.2013
- Handles all communication requests (via tele-conferencing and email) for function, feature, usage and technical training of the company's product (HRIS / Payroll System - PaySonnel CE and Vispay)
- Diagnose and troubleshoots encountered system errors by the Outsource Department and External Clients within the prescribed timeline
- Administers and implements new system requirements for new and existing clients
- Delivers technical training via tele-conferencing with clients in a prompt, courteous and knowledgeable manner
Operation Supervisor
Babbleglass Phil. Inc
05.2010 - 08.2011
- Prioritizing projects, completing assessment reports, completing logs of activities, ensuring employees are qualified and knowledgeable about given tasks
- Advising changes to management to facilitate work processes and monitoring day-to-day functions of the business
- Most importantly monitor my team's performance making sure that they are within the required standards
- Manage a team of Operations, Inside Sales and Quotations to ensure accurate and efficient order creation and processing through a software distribution company
- Primary liaison between operations and accounting
Technical Support Representative
Convergys Services Corporation
04.2007 - 04.2010
- Performed tasks related to answering customer inquiries received via telephone, in person, or through applications for their sales and technical concerns
- Provided excellent and immediate response to any networking and internet issues on desktop/laptop, networking devices (router, modem, etc.) that includes a broadband and WIFI internet connection
- Reporting discrepancies and problems to the supervisor
- Giving advice and guidance on product selection to customers
- Provides sales vs
- Projection results by preparing and forwarding sales tracking reports
Education
Bachelor of Science - Computer Engineering
Cebu Institute of Technology University
Cebu City, Philippines03.2007
Skills
- Computer Skills
- Time Management
- Organizational Skills
- Analytical Thinking
- Team Collaboration
- Strong Communication
- Adaptability
- People Skills
- Interpersonal Skills
- Teamwork
- Leadership
Certification
- Google Application Training, Talent 2, 01/01/13
- Administrative Writing Skills, Verbal Communication, Maintaining Employee Files, Compensation and Wage Structure, Talent 2, 01/01/11
- Malaysia 2012 Year End and Tax Filing, Talent 2, 01/01/12
- Malaysia 2012 Payroll Training, Talent 2, 01/01/12
- Customer Service Certificate Master Program, The Customer Service Training Institute, 01/01/09
Timeline
SAP System Personnel
King Yuan Electronics Corp
08.2016 - 11.2019
Assistant Operator/C-ken Inspector
Innolux Corporation
03.2014 - 01.2016
Support Executive
Talent2 Zapper / iZapp Cebu Corporation
08.2011 - 09.2013
Operation Supervisor
Babbleglass Phil. Inc
05.2010 - 08.2011
Technical Support Representative
Convergys Services Corporation
04.2007 - 04.2010
Bachelor of Science - Computer Engineering
Cebu Institute of Technology University
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