Dikens Talla FOTSO
Makati City
Summary
Developed comprehensive skill set in fast-paced financial services environment, focusing on fund accounting, client relations, and compliance. Excelled in managing complex fund transactions and ensuring regulatory adherence, demonstrating flexibility and adaptability in dynamic settings. Seeking to transition into new field where these skills can drive efficiency and accuracy.
Overview
14
14
years of professional experience
Work History
Sales Manager
Africa Distribution Company
12.2018 - 11.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Strengthened relationships with key clients by proactively following up on feedback, fostering trust, and enhancing long-term partnerships.
- Managed high call volume, maintaining a professional demeanor and ensuring accurate information was relayed to customers.
- Optimized workforce management by diligently adhering to scheduling guidelines and maintaining accurate records of attendance, performance metrics, and call outcomes.
- Served as an expert resource on company policies, products, and services to both customers and team members.
- Reduced average call handle time while maintaining high-quality service through efficient problem-solving skills and attention to detail.
- Improved customer satisfaction by providing timely and efficient resolutions to inquiries.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
Customer Service Manager
Equatorial Company for Trade and Investment Credit
06.2010 - 08.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Supported due diligence efforts by providing clear documentation of administrative processes followed within the organization.
- Managed daily reconciliation of cash and positions for accurate reporting to investors and regulatory agencies.
- Prepared and posted receipts and deposits to facilitate standard bookkeeping.
- Identified and corrected miscalculations and financial discrepancies to support quality assurance.
- Completed clerical and data entry tasks to optimize financial procedures.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Reconciled accounts and investigated variances.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Education
Bachelor of Science - Sales And Marketing
University of Yaounde2
06.2018
Some College (No Degree) - Computer And Information Systems
Rose Bank College
03.2003
High School Diploma -
High School of Manengoumba
09.2001
Skills
- Market research
- Relationship building
- Call handling
- Call monitoring
- Reporting skills
- Timekeeping
- Coaching and mentoring
- Staff motivation
- Report writing
- Sales presentations
- Sales reporting
- Strategic planning
- Sales data analysis
- Market analysis
- Data management
- Investment management
- Transfer agency
- Cash flow management
- Network configuration
- Hardware installation
- System upgrades
- Network administration
- Computer troubleshooting
- Hardware and software installation
- MS SQL server
- ODOO
- SAARI
- E Commerce
Languages
English
French
Hobbies and Interests
Sports (soccer and table tennis)
Timeline
Sales Manager
Africa Distribution Company
12.2018 - 11.2024
Customer Service Manager
Equatorial Company for Trade and Investment Credit
06.2010 - 08.2018
Some College (No Degree) - Computer And Information Systems
Rose Bank College
High School Diploma -
High School of Manengoumba
Bachelor of Science - Sales And Marketing
University of Yaounde2
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