Alissa Mea Dalgan
Digital Marketing Specialist
Hinatuan, Surigao Del Sur
Summary
Successful Digital Marketing Specialist skilled at planning, executing and optimizing online marketing strategies. Promotes products successfully through multiple digital strategies. Achieves consistent successes with excellent planning skills and proactive campaign tracking.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Digital Marketing Specialist
Tre LLC
Tampa
05.2023 - Current
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Managed digital projects from initial concept through final implementation and live monitoring.
- Conducted market research by analyzing industry trends, consumer demographics and competitor activities to inform marketing strategy.
Social Media VA
Leyl & Ari
San Francisco Bay Area
05.2022 - 11.2023
- Expanded social media reach: Through strategic hashtag usage, targeted audience research, and effective content promotion, successfully boost social media reach by 75%. This resulted in larger audience base, increased brand visibility, and higher potential for organic growth.
- Measurable campaign success: By tracking key performance indicators (KPIs) such as click-through rates, conversions, and campaign-specific metrics, successfully achieved 20% increase in campaign effectiveness. This includes metrics such as website traffic, lead generation, and sales attributed to social media campaigns.
- Enhanced brand reputation: Through reputation management strategies, proactive customer support, and timely response to inquiries or feedback, maintained positive brand reputation. This resulted in 90% customer satisfaction rate and significant decrease in negative sentiment associated with brand on social media.
Digital Marketing Specialist
JDub Poker
Brisbane
12.2021 - 04.2023
- Created brand logo, built website, and established strong social media presence.
- 30% increase in brand recognition, 40% more website traffic, 50% growth in social media following, 15% increase in lead generation, and 10% rise in sales. Customer feedback has been overwhelmingly positive with 95% satisfaction rate.
- Through personalized automated campaigns, I generated remarkable 25% increase in customer engagement, resulting in higher click-through rates.
Digital Marketing Specialist
Morton Music
Brisbane
08.2022 - 03.2023
- Developed engaging social media content and actively engaging with target audiences, boosted reach and achieved 40% increase in social media followers within six months. Additionally, strategic ad placements resulted in 25% increase in click-through rates.
- Successfully managed digital projects from initial concept to final implementation, ensuring seamless execution. With diligent live monitoring, I achieved 15% decrease in project turnaround time and 20% increase in project completion rate.
Customer Service Representative
Sutherland
Davao City
06.2019 - 06.2022
- Achieved 95% Customer Satisfaction and rating in Sales Division, providing technical support for internet connection and cellular device services and provide support on billing inquiries.
Customer Service Representative
Concentrix
Davao City
03.2018 - 05.2019
- Promptly handled average of 60 customer inquiries and complaints per day with 95% customer satisfaction rate
- Updated account information to maintain customer records.
Customer Service Representative
Teleperformance
Davao City
01.2017 - 02.2018
- Achieved 100% QA score and maintained being top agent on team by providing exceptional customer service, including health insurance assistance for healthcare providers, assisting customers with questions regarding coverage and eligibility, eligibility and benefits, and explaining payments and deductions.
Education
Bachelor of Science - Information Technology
COLAND Systems of Technology
Cotabato City 06.2014 - 04.2016
Skills
Digital Marketing
Customer Service
Content Creation
Brand strategy
Data analytics
SEO
Trendspotting
Customer engagement
Graphic design
Admin Tasks
Influencer Marketing
Email marketing campaigns
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Set impossible challenges then catch up with them.”
Richard Branson
Timeline
Digital Marketing Specialist
Tre LLC
05.2023 - Current
Digital Marketing Specialist
Morton Music
08.2022 - 03.2023
Social Media VA
Leyl & Ari
05.2022 - 11.2023
Digital Marketing Specialist
JDub Poker
12.2021 - 04.2023
Customer Service Representative
Sutherland
06.2019 - 06.2022
Customer Service Representative
Concentrix
03.2018 - 05.2019
Customer Service Representative
Teleperformance
01.2017 - 02.2018
Bachelor of Science - Information Technology
COLAND Systems of Technology
06.2014 - 04.2016
Character referrence
Genebev Custodio
geneveb.custodio96@gmail.com
+63 948 509 5990
Jannie Lou Sillar
jannielousillar@gmail.com
+63 926 721 0542
Ailen Agad
ailenagad11@gmail.com
+63 950 561 0870