Digi-Ann Hernandez
Sta. Maria,Philippines/Region III
Summary
Exposed to agile software and API documentation including standups, sprint planning, and retrospective. I've been able to attend several meetings in UK and write documentation on various applications. I've been able to create application presentations of LSU and GSU to all users worldwide in SGS. Overall, I have 11 years of experience as a Technical Writer. With 5 years of experience in the Academe as IT Professor. With 1 year of experience in Application Development. Intermediate skills in Jira, GitHub, Mkdocs, Markdown, DITA using Oxygen Software, Snagit and Visual Studio Code. Knowledgeable in MAC, Windows, and basic Linux Operating Systems. Ability to get along well with others, conversant and proficient in English and Filipino languages. With basic knowledge and skill in C++, Java, Javascript, HTML, CSS, and IBM SPSS Dimensions. Intermediate in programming using Visual Basic 6.0, .NET & MySQL databases. Hardworking, dedicated to work, and able to handle multiple assignments under pressure. Understand the concept of SDLC and DDLC. Experienced in creating clear, concise, and user-friendly technical documentation. Demonstrates knack for translating complex information into accessible content. Brings enthusiasm and precision to every project, ensuring high-quality outputs that meet user needs.
Overview
18
18
years of professional experience
Work History
Document Lead/Senior Technical Writer
HCLSoftware
01.2023 - Current
- Primary Responsibilities
- Responsible for delivering the software documentation in an agile software and API development.
- Collaborating with another technical writer to ensure timely, accurate, and thorough documentation.
- Working with software development engineer and its leads, and customer support teams to provide timely and correct documentation.
- Using Docs as Code and Diá taxis to create software documentation.
- Conducted extensive research to obtain accurate information for projects.
- Checked work for accuracy of content and grammar.
- Worked with engineers to improve user experience, including design, UI and helping refine content.
- Developed clear and easy-to-understand tutorials to help end-users use a variety of applications.
- Thoroughly proofread all text before submitting to clients, ensuring all elements were communicated clearly and copy aligned with requirements.
- Conducted usability testing on documentation, identifying areas for improvement and implementing changes to increase user satisfaction.
- Produced and submitted drafts ahead of deadlines.
- Collaborated with software developers and project managers to gather technical specifications for documentation clarity.
- Translated complex technical information into clear, concise, and accessible language for non-technical audiences.
Technical Writer I and Technical Writer II
SGS Gulf Limited ROHQ
Makati City
10.2013 - 09.2021
- Primary Responsibilities
- Create and maintain SGS application user documentations, primarily application user manuals.
- To ensure that applications users understand the functionalities of each application as created by the developers through writing and publishing appropriate documentations
- Other documentations task relevant to SGS applications [Business Software]
- Creation of Training materials from the documentation created to cascade to members of ASG team.
- Facilitate and lead the training program for at least 2 applications in a year.
- Immersion with Applaud+ Application
- Submission of Weekly report.
- Specific Responsibilities
- Gather relevant documents and information from the subject matter experts
- Write comprehensive, accurate and easily understood online help for SGS Business software E.g. COPD, Epac, Tradeworks, CRM, COSMOS, Applaud+ etc. using the common users language – online or offline.
- Write turnover documents and conduct training for document / online help content maintenance using RoboHelp, Adobe Acrobat, Ms Word, Snagit, adobe Captivate 7.
- Coordination and regular meeting with Subject Matter Expert (SME) to gather relevant information about the application and set expectations.
- Learning the process of specific modules, functionalities or instructions through meeting and interview with appropriate resource persons
- Write comprehensive, accurate and easily to use online help for SGS Business software's (E.g. COPD, CertIQ, G6 and others) using the common users language.
- Write turnover documents and conduct training for document / online help content maintenance.
- Create video tutorial and documentation for the SGS especially in Knowledge Business.
- Explain technical issues in simple terms that non-IT staff can comprehend.
- Interact and communicate with individuals on all organization levels.
- Team player but also able to work on his/her own.
- Performs other related duties as may be assigned either to achieve departmental goals or for his/her personal or professional training, education or development as programmed by his/her Manager.
- Complies with the QHSE policies including but not limited to:
- Demonstrates strong commitment to SGS QHSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to QHSE.
- Responds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.
Project Associate
TNS Philippines
Quezon City
06.2013 - 08.2013
- Program routine projects using standard system for data entry, computer aided interviews and appropriate software for processing/table generation/client data delivery.
- Manage project assigned from start to end.
- Design and modify appropriate script to fit project requirements.
- Uses SPSS Dimensions and other statistical tool.
- Uses MSWord, Adobe Acrobat Pro in creating Documentations.
- Attend to client queries and provide other technical/data processing support.
- Supervise and train Data Processing group leaders and encoders.
IT Instructor
STI College
Sta. Maria, Bulacan
06.2008 - 03.2013
- Imparts knowledge and Training among IT students specially in the field of programming and database designing. Handling subject such as Software Engineering, System Analysis and Design, "Theory of Database", "Advanced Database Systems using MYSQL, SQL Server 2008", "Object Oriented Programming using Java Programming Language", "Data Structures", and Visual Basic.
Education
Master of Science - Information Technology
Polytechnic University of the Philippines
03-2013
Bachelor of Science - Computer Science
STI- College
Sta. Maria, Bulacan03-2008
Skills
- Web and tech savvy
- Research analysis
- Software documentation
- Problem solving
- Team leadership
- Quality assurance
- API documentation
- Self-discipline
- Time-management
- Decision making
Websites, Portfolios, Profiles
linkedin.com/in/digi-ann-hernandez
References
References : AVAILABLE UPON REQUEST.
Disclaimer
I hereby certify that the information above is true and correct to the best of my knowledge. DIGI-ANN CABULAY HERNANDEZ Applicant
Custom
Seminars and Certificates Attended: AVAILABLE UPON REQUEST.
Timeline
Document Lead/Senior Technical Writer
HCLSoftware
01.2023 - Current
Technical Writer I and Technical Writer II
SGS Gulf Limited ROHQ
10.2013 - 09.2021
Project Associate
TNS Philippines
06.2013 - 08.2013
IT Instructor
STI College
06.2008 - 03.2013
Master of Science - Information Technology
Polytechnic University of the Philippines
Bachelor of Science - Computer Science
STI- College