Diego Miguel Razon
Omni Sports Leader - Decathlon
Mexico
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Decathlon. Skilled in technical knowledge and team leadership, adept at fostering strong relationships and boosting sales revenue. Excelled in activity planning and customer service, driving significant improvements in operational efficiency and client retention. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Omni Sports Leader
Decathlon
09.2023 - Current
- Managed budgets and resources efficiently, ensuring all equipment and facilities were well maintained.
- Provided technical assistance to site leader to help coordinate diverse projects.
- Promoted a culture of sportsmanship within the team, resulting in fewer disciplinary issues on and off the field.
- Enhanced team performance by implementing effective training programs and coaching techniques.
- Developed strong relationships with local schools, fostering a healthy pipeline for future athletes.
Restaurant Advance Support
Uber
02.2021 - 01.2023
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Participated in ongoing training sessions to continuously improve product knowledge and selling techniques.
- Handled customer inquiries and resolved issues, ensuring a positive shopping experience for all patrons.
- Developed strong relationships with clients, resulting in increased repeat business.
- Handled bank transfer and store owners.
Customer Representative
IQOR
03.2019 - 02.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
- Identified opportunities for upselling or cross-selling products during interactions, increasing overall revenue generation.
- Boosted sales revenue by skillfully promoting diverse service options.
Education
Grade 12/Senior High School Diploma - General Academics Strand * Tourism And Hospitality
Far Eastern University
Sampaloc, Manila 04.2001 -
Skills
Technical knowledge
Performance Analysis
Team Leadership
Flexibility
Activity Planning
Customer Service
Customer service skills
Daily Reporting
Computer Skills
Collaboration and Teamwork
Self Motivation
Event Planning
Languages
English
Bilingual or Proficient (C2)
Timeline
Omni Sports Leader
Decathlon
09.2023 - Current
Restaurant Advance Support
Uber
02.2021 - 01.2023
Customer Representative
IQOR
03.2019 - 02.2021
Grade 12/Senior High School Diploma - General Academics Strand * Tourism And Hospitality
Far Eastern University
04.2001 -
Similar Profiles
ANDAC AKCAANDAC AKCA
Customer Relations & Omni-Channel Leader at DecathlonCustomer Relations & Omni-Channel Leader at Decathlon
Eloha KakouEloha Kakou
Sports Advisor at DecathlonSports Advisor at Decathlon
Subham BanerjeeSubham Banerjee
Sports Advisor at DecathlonSports Advisor at Decathlon