Diego Espinas
Operations Manager
Metro Manila
Summary
I am a highly skilled Operations and Project Manager with a proven track record of success in directing manufacturing employees and maintaining efficient production in accordance with quality standards. My creative and analytical approach to operations has led to continuous process improvement, and I excel at identifying and providing solutions to problems. I am skilled at mentoring, training, and empowering teams to achieve peak performance. With a passion for marketing and an artistic flair, I have successfully developed compelling customer experiences that drive growth and success. I am seeking an employer that values innovation, creativity, and commitment to process improvement, and I am confident that my extensive experience and skills make me an ideal candidate for any challenging environment.
Overview
10
10
years of professional experience
16
16
years of post-secondary education
Work History
Operations and Project Manager
Fitness In Mind and Body (FIMB)
08.2021 - Current
- Streamlined gym operations: Developed and implemented new operational processes that led to a significant increase in efficiency and productivity, reducing operational costs.
- Increased podcast listenership: Successfully managed the fitness coach's podcast, resulting in an increase in listenership and a significant boost in engagement with the audience.
- Designed and launched e-courses: Developed and launched multiple successful e-courses, resulting in an increase in revenue
- Coordinated marketing campaigns: Developed and executed marketing campaigns across various channels, resulting in an increase in leads and in conversion rates.
- Improved scheduling and appointment management: Implemented a new scheduling and appointment management system, reducing scheduling errors and improving customer satisfaction.
Operations Manager
RecPoker Podcast
07.2020 - 12.2022
- Increased podcast downloads and subscribers through targeted marketing campaigns and SEO optimization.
- Streamlined production processes, reducing production time and increasing efficiency and output.
- Developed and implemented a content strategy that resulted in growth in listenership and engagement.
- Secured partnerships with high-profile guests and sponsors, resulting in increased brand recognition and revenue for the company.
- Mentored and trained staff members, resulting in improved performance and increased employee satisfaction.
- Successfully managed budgets and resources, achieving cost savings while maintaining high-quality standards.
Content & Social Media Manager
Small Small Business
06.2020 - 12.2022
- Increased website traffic: Used content marketing skills to create engaging and SEO-optimized content, resulting in a significant increase in website traffic.
- Improved engagement on social media: Increased in the number of followers, likes, comments, and shares on your company's social media channels.
- Developed a strong brand image: Helped create a consistent and compelling brand image that resonates with your target audience.
- Generated leads and conversions: Helped attract new leads and convert them into paying customers.
- Built relationships with influencers: Developed relationships with influencers in the industry, which led to valuable collaborations and increased brand awareness.
- Analyzed data and made informed decisions
- Managed successful campaigns: Planned and executed successful marketing campaigns that achieved the desired objectives and drove business growth.
Market and Acquisition Research Specialist
2nd St Strategy
12.2020 - 06.2022
- Developed a comprehensive understanding of market dynamics: gathered valuable insights on the market trends, competition, customer behavior, and industry dynamics.
- Identified key market opportunities: By analyzing market trends and competition, identified gaps and opportunities in the market.
- Successfully recruited participants for research: Leveraged interpersonal and communication skills to successfully recruit participants for primary market research interviews and focus groups.
- Provided actionable insights: Provided actionable insights to team and clients.
- Improved research processes: Identified inefficiencies and gaps in the research process.
Executive Assistant
CSP & Associates
01.2019 - 12.2020
- Improved the Efficiency of Executive Meetings: I implemented a new system for scheduling and organizing executive meetings, which resulted in a reduction in meeting time and increased productivity for the entire team.
- Streamlined Office Operations: I worked with the office manager to develop and implement new procedures for handling office supplies, equipment maintenance, and vendor management.
- Managed High-Volume Correspondence: I was responsible for managing and responding to a high volume of emails and phone calls on behalf of the executive team. I implemented a system for prioritizing and categorizing messages, resulting in faster response times and improved communication.
- Developed and Maintained Strong Relationships: I worked closely with key stakeholders, including clients, vendors, and colleagues, to maintain strong relationships and ensure the smooth operation of the executive office. This helped to establish a positive reputation for the executive team and the organization as a whole.
- Improved Document Management: I implemented a new document management system, which made it easier for the executive team to share and collaborate on important documents.
- Trained New Hires: I was responsible for training new administrative staff
Human Resources Specialist & LastPass Manager
REBEL Internet BV
01.2018 - 12.2020
- Successfully implemented LastPass across the organization: Responsible for introducing and implementing LastPass as the password management tool for the entire company.
- Improved security measures: Improved the security measures of the company by implementing multi-factor authentication and strong password policies.
- Streamlined password management processes: Worked to streamline the password management process by creating policies and procedures that made it easier for employees to create, store, and retrieve passwords.
- Successfully managed recruitment and hiring processes: Responsible for managing the recruitment and hiring processes, which included posting job ads, screening resumes, conducting interviews, and negotiating job offers.
- Developed and implemented HR policies: Developed and implemented HR policies that aligned with the company's goals and values.
- Improved employee engagement: Improved employee engagement by creating initiatives such as employee recognition programs, team-building activities, and professional development opportunities.
Instructor and LMS Administrator
IKON College
02.2014 - 02.2018
- Successfully implemented and managed a new Learning Management System (LMS) for the college, resulting in increased efficiency and organization of course materials and student data.
- Developed and delivered engaging and effective lectures and course content, resulting in high student satisfaction ratings and improved learning outcomes.
- Received positive feedback and recognition from students, colleagues, and superiors for excellent communication, interpersonal, and teamwork skills.
- Contributed to the development and implementation of new policies and procedures to improve the quality of education and services provided to students.
- Demonstrated expertise in instructional design and technology integration, incorporating multimedia and interactive elements to enhance learning and engagement.
- Facilitated workshops and training sessions for faculty and staff on the effective use of LMS tools and instructional technology, resulting in increased adoption and utilization of these resources.
- Collaborated with cross-functional teams to develop and implement new initiatives and programs, such as online learning and blended/hybrid courses, to meet the changing needs of students and the institution.
- Maintained accurate and up-to-date records and reports on student progress, grades, and attendance, ensuring compliance with institutional policies and regulations.
- Actively participated in professional development opportunities to stay current with emerging trends, best practices, and technologies in education and instructional design.
- Contributed to the college community through service on committees, involvement in extracurricular activities, and mentoring of students and colleagues.
Manpower Industrial Coordinator
NFSTI
02.2013 - 02.2014
- Successfully recruited and deployed thousands of workers: Played a significant role in identifying, recruiting, and deploying thousands of workers for various client companies.
- Built strong relationships with clients: Built strong relationships with client companies. Provided regular updates on recruitment progress, sought feedback on candidate performance, and proactively addressed any issues that arose.
- Ensured compliance with labor laws and regulations: Ensured that all workers deployed were legally entitled to work in their roles, and that all relevant labor laws and regulations were followed.
- Improved employee retention and engagement: Made it a priority to ensure that workers were satisfied in their roles and felt valued by both the agency and the client companies they worked for.
Education
Master of Science - Distance Education
University of The Philippines
Philippines 08.2018 - Current
Post Baccalaureate Diploma - Mathematics Teaching
University of The Philippines
Philippines 06.2016 - 03.2022
Bachelor of Science - Industrial Education
Technological University of The Philippines
Philippines 06.2007 - 03.2011
Associate of Science - Computer Technology
Systems Technology Institute
Philippines 06.2002 - 03.2004
Skills
Business operations
Project management
Market research
Product strategy
Data and trend analysis
Communication
Leadership
Social media platforms
Content creation
Social media analytics
Customer engagement
Campaign management
Timeline
Operations and Project Manager
Fitness In Mind and Body (FIMB)
08.2021 - Current
Market and Acquisition Research Specialist
2nd St Strategy
12.2020 - 06.2022
Operations Manager
RecPoker Podcast
07.2020 - 12.2022
Content & Social Media Manager
Small Small Business
06.2020 - 12.2022
Executive Assistant
CSP & Associates
01.2019 - 12.2020
Master of Science - Distance Education
University of The Philippines
08.2018 - Current
Human Resources Specialist & LastPass Manager
REBEL Internet BV
01.2018 - 12.2020
Post Baccalaureate Diploma - Mathematics Teaching
University of The Philippines
06.2016 - 03.2022
Instructor and LMS Administrator
IKON College
02.2014 - 02.2018
Manpower Industrial Coordinator
NFSTI
02.2013 - 02.2014
Bachelor of Science - Industrial Education
Technological University of The Philippines
06.2007 - 03.2011
Associate of Science - Computer Technology
Systems Technology Institute
06.2002 - 03.2004