Diego Dela Cruz Garcia
Customer Relation
Cainta,RIZ
Summary
I am seeking a job that will suit my course. To land a job that is appropriate for my qualifications and drives career satisfaction and advancement.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
CSR
Advance Finance Solutions (Skyro)
02.2025 - 03.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Tele sales Agent
Nutral Herbal Corporation
08.2024 - 01.2025
- Mastered product knowledge to confidently address customer inquiries while positioning the company''s offerings as an ideal solution for their needs.
- Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
CSR
SSG (Support Services Group)
09.2023 - 07.2024
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
CSR
Tech Mahindra
08.2022 - 06.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
CSR L2 Escalation Agent
Teleperformance
03.2021 - 07.2022
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Subject Matter Expert
Bluebean Inc.
06.2020 - 12.2020
- Mentored new employees, providing comprehensive onboarding support and guidance to ensure smooth integration into the team.
- Implemented performance metrics to monitor individual and collective progress, driving accountability and results-oriented behavior among team members.
Back Office Support Associate
Bluebean Inc.
08.2016 - 03.2020
- Assisted with the preparation of presentations and reports for executive leadership, showcasing departmental achievements and progress toward established goals.
- Ensured accuracy of financial records by closely reviewing expense reports and invoices before submitting them for approval.
Team Leader
Bluebean Inc.
02.2016 - 08.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Tele sales Agent
Bluebean Inc.
07.2015 - 01.2016
Tele sales Agent
Assurant Corp
06.2013 - 06.2015
Loan Agent
Mj32 Marketing Services
01.2012 - 05.2013
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Facilitated communication between all parties involved in the transaction for smoother closings and timely fund disbursements.
Insurance Agent
CAP General Insurance Co., Inc
03.2009 - 07.2010
Insurance Agent
First Integrated Insurance Co., Inc
09.2008 - 02.2009
Education
Bachelor of Science - Information And Computer Systems
ABE International College of Buss. Accountancy
Cainta, Province Of Rizal, Philippines 04.2001 -
Skills
Visual Basic 6 (Basic Knowledge)
Macromedia Flash (Flash Animation)
Basic Pc Troubleshooting
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Customer relations
Affiliations
Magician Foundation (MAGFI) – Member
Summary of Qualifications
- Fluent in both oral and written in English proficiency.
- Computer literate, knowledgeable in MS application and Open Office.
- Can be depended upon to be on a specific job given.
- Fast learner. Adapt well to changes and pressures in a workplace.
- Motivate and hardworking, dedicated to excellence.
- Willing to go further training to enhance my skills and make full use of Potentials and resources.
Personal Background
- Age: 36 yrs. old
- Date of Birth: May 24, 1989
- Place of Birth: Rosario, Pasig City
- Height: 5’4
- Weight: 140LBS
- Civil Status: Single
- Nationality: Filipino
- Religion: Catholic
Disclaimer
I do hereby certify that the above information is true and correct to the best of my knowledge.
Seminars
UP ITTC Seminar UP Quezon City (August 28, 2009)
Timeline
CSR
Advance Finance Solutions (Skyro)
02.2025 - 03.2026
Tele sales Agent
Nutral Herbal Corporation
08.2024 - 01.2025
CSR
SSG (Support Services Group)
09.2023 - 07.2024
CSR
Tech Mahindra
08.2022 - 06.2023
CSR L2 Escalation Agent
Teleperformance
03.2021 - 07.2022
Subject Matter Expert
Bluebean Inc.
06.2020 - 12.2020
Back Office Support Associate
Bluebean Inc.
08.2016 - 03.2020
Team Leader
Bluebean Inc.
02.2016 - 08.2016
Tele sales Agent
Bluebean Inc.
07.2015 - 01.2016
Tele sales Agent
Assurant Corp
06.2013 - 06.2015
Loan Agent
Mj32 Marketing Services
01.2012 - 05.2013
Insurance Agent
CAP General Insurance Co., Inc
03.2009 - 07.2010
Insurance Agent
First Integrated Insurance Co., Inc
09.2008 - 02.2009
Bachelor of Science - Information And Computer Systems
ABE International College of Buss. Accountancy
04.2001 -